When contacting the Bank to restore access to the personal account of the bank's Application, I received 3 different versions from the Bank's specialists, but all with one ending - "You need to physically verify your identity in the Bank"
1) First, I filled out the form with all the data and called the employee via video link, to which they replied that my passport data was not in the Bank. And I need to write to support. They did not answer where my data disappeared from the bank.
2) After contacting me via WhatsApp, I was asked to send my personal information again, the last 2 transactions from the card, and the code word. I provided everything, they replied that the code word was not correct. Although this is out of the question, when making bank accounts, I write down all the necessary information, including the code word. They told me to contact them through the number where the card is registered, and they will send me an SMS with a code to confirm my identity.
3) I wrote to WhatsApp from the number to which the card is registered, received an SMS code, sent it to the bank employee, the answer is that your data is not in the bank's system, I ask where they are, I did not receive an answer. There is no data, and that's it, the mystery of my missing data from the bank has not been solved, after convincing my identity in all possible ways.
Bottom line: there is no access to the card, the Bank, after providing all possible data and a video call with a passport warning, could not help, only physically go to the bank. The fact that a person can physically be in another country at the moment, the bank is not particularly interested in this.
The bank is the worst of all the banks I have applied to. If possible, I do not advise dealing with a bank. They blocked the transfer first, I called them, explained everything, asked for a copy of the passport, the latest transactions from the card, the number to which the card is registered, called them from this number, provided everything. What happened in the end: "The card was blocked. You need to physically verify your identity at the bank." The bank is not particularly interested in the fact that a person can physically be in another country at the moment. Yes.
The BANK has created an appeal RP3535803. But they are in no hurry to consider it, and the card expires in April, and the money is stuck.
I opened an account in this bank. It is very convenient to use. Whatsapp support, they respond quickly. Nice staff. I am satisfied and I advise everyone to use the services of this bank. .
The bank is full bottom. Any issue needs to be resolved with technical support, they answer fine - but what they answer is not a solution, the main KPI of support is to close the request) If there was a normal banking alternative, modern, I would do it with pleasure. The application and the online bank are confused (a lot of unnecessary actions and transitions) and crash after a minute of absence - I went to copy the details - log in again. In general, the experience is negative.
A wonderful bank. It is perfectly located. Parking space. The PSC is nearby. McDonald's is nearby. The very center of the city. Electronic queue. Polite staff. Good deposit conditions
The bank itself is not bad, the programs are interesting. But there are always so many people. It's just awful. Either the consultants are so slow, or such a policy. I would like to see the service improved somehow.
The dirtiest bank of all banks works only for their own purposes, but not for the purposes of the consumer. The service is terrible, I do not advise you to go to this bank at all!!!
Bank Center Credit. This bank is located in the very center of the city. The building is very unusual. I've been there several times.The service Girl is very friendly with the children, meets the Reed and shows the way.I am very grateful, let their work be fruitful.
A great bank . They explain everything correctly .
I recommend it! The only thing that upset me was that the travel card cannot be opened to a non-resident of Kazakhstan now .
What's going on there during the renovation is terrible, there are no signs, there are no staff. By itself, the place is trying to work somehow, but it turns out badly
The most terrible bank, bought in the UAE for $ 2500, so they also wrote off $ 500 after 17 days, wrote a claim and replied that due to the exchange rate difference, the purchase was in dirhams from the debt account, I did not see that the dirhams became more expensive by 20% in 17 days against the dollar.
A friend has a similar situation, it can only be someone who has a residence permit from Russia.
Everything is very fast and clear, kind and courteous service knows the answer to every question, quickly helped to withdraw the scholarship and register
Thanks to the girl from the department of issuing cards to foreigners, she prompted everything, was very kind and attentive, catch the rays of kindness, a kind person
A modern office of a good bank, but there are often long queues to service managers for individuals. There is an electronic queue, but sometimes the scoreboard does not work.
Feedback on a real appeal to the bank N665394
Bankcentercredit is the most unscrupulous bank!!
The bank's employees are in criminal conspiracy with police officers, threaten customers, extort money that has been officially and legally credited to the account! Threats end with real actions, money is simply written off!! Be especially careful, citizens of other countries!
18 million tenge was stolen ! They allegedly hung up some cases ... they don 't provide cases ! I will write to the president's office! So that everyone is punished !
I recommend it for those who want to issue an account and buy currency from Russia and transfer abroad, the exchange rate is acceptable. The mobile application is convenient and similar to the Russian version
It's clear that nothing is clear. It was with such thoughts that yuanka came out of this😄
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Anonymous review
November 5, 2022
To be honest, the service is so-so. There are long queues for all questions and they take a very long time. I have withdrawn money through the cashier several times and have not been in line for less than 40 minutes. I would like to ask you to work on the issue of queues.
The bank is terrible, it's always a mess, the queue, they even introduced the coupon system again, everyone does not take turns, the scoreboard does not work, the score for this bank is zero, I go there more than once, well, now I will contact others, I am disappointed with the work of the bank.
A good bank, the problem is only with parking. There is not enough space
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Level 7 Local Expert
October 2, 2023
Terrible bank! They block the card on vacation abroad with funds in the account without explanation, and on the phone they only say "they will contact you" "they will call you back" and of course they do not call back. We have been waiting for 4 days, no news.
Don't open accounts here! Some problems with this bank
At the bank's branch inIntern-in-service is normal and acceptable.
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Level 9 Local Expert
April 2, 2023
I came in the middle of the day, there was no queue, I was served by a wonderful, responsive employee who did not ask unnecessary questions and did not try to suggest any additional services, everything was fast and professional.