Банк Дабрабыт
35 reviews
January 29
It's terrible! We purchased the equipment and had to take an installment plan, which was repaid in advance and SMS notifications began to pay off the debt (amount) before ... But we know that we have paid! An hour later, a full repayment notification arrives. Do you think that's it? Another hour later, the next text message says that the closing of the installment plan is erroneous, the debt (amount) and so on daily. Attempts to get through did not lead to anything. The only number is 186, which was reached after a thousand attempts. If you have to take out a loan or installment plan, it's definitely not at this bank. It's a pity there is no score of zero
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March 13
We took an installment plan of 5 items
They paid ahead of time, at the last payment at the bank's cash desk, I asked the employee if the installment plan was closed, they told me yes!
A year later, we had to contact Element 5 under warranty and we couldn't get a refund for the damage to the product, as it turned out that we had a debt of 70 kopecks in the bank !!!
How is this possible?!!!
We had to pay these pennies, and a couple of hours later the bank called and said that there was a mistake we paid 70 kopecks for another person's loan !!!
And our loan was repaid a long time ago !!!
Attention question
How competent are your employees?????
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February 13
Good afternoon. You have 5 phone numbers, and you can't get through to one of them. I've been calling all day, and the waiting time to contact the specialists has been more than 15 minutes. No one picks up the phone. I have a question, then why do you leave so many phone numbers that I can't reach you. I urgently need to know my questions.
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2
March 17
I can't reach you. I call all the numbers, wait for 10 minutes and there is a reset. No one picks up the phone.
I write to the telegram bot, I write to the Viber bot, and the same thing happens - no one responds to anything.
I will never work with this bank again.
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1
April 22, 2024
We were there several times, the staff was friendly enough and the service was fast.
I'll make an addition.
It's a pity, the initial impression is spoiled. Maybe she got in at the wrong time or still there are not enough employees in the bank (out of four jobs, the employee remained at only one) coming at 17:31 (to order a card at the end of the validity period) and being 5th in the queue for service, she spent an order of magnitude more than an hour in this queue (18:47). If you come here, plan that the hike may take a lot of time. (But I note that queue movement is an order of magnitude faster at the ticket offices)
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2
December 6, 2024
It's just Terrible!!; No response to calls for 4 days! The service is on the site too. I will not use the services of this bank anymore!!!!!!
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1
March 21
The service feels like it is missing, the bot is not working correctly, it is generally about communication with the operator.....
How to use the services of such a bank is not clear
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February 27, 2024
Excellent location of the bank, courteous competent staff, professional service and advice. A cozy and comfortable environment for waiting your turn.
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1
October 3, 2024
Hello! I can't get through for about a week ... all the time the call drops off immediately, the answering machine hung for about 5 minutes several times and the call after 5 minutes just dropped off automatically and so on several times!
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7
December 13, 2024
I've been calling for several weeks, I can't get through, no one is picking up the phone.
Pick up the phone.
The service is poor
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1
January 10
I can't get through!!! Don't learn the simplest information!! Work on an online website!! It 's just awful!
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November 22, 2024
I haven't been able to get through for 3 days. 10 minutes of waiting and automatically reset. And so on several times.
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2
November 13, 2024
It is not possible to get through. This bank needs to be disbanded. There is no quality of service.
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January 17
I can't get through, I can't finish writing, Viber, telegram, I tried it on the website, there is no answer anywhere
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1
December 23, 2022
The service is disgusting. One specialist is working, and a queue is gathering. The waiting time in the queue is about an hour, but there is no waiting room or wardrobe. As a result, people sit close to each other in warm clothes, and the room is warm. As a result, you need to take a shower after visiting the bank. And everything is not over with Covid 19 yet. After waiting for 30 minutes in a stuffy, crowded room, I decided to use the appointment service. I had to wait here too)). As a result, they offered to sign up in a week)!
Bottom line: if you're retired and you don't have anything to do, then dress in summer at this bank. And if you don't even have a place to live, then you can catch the flu and spend the winter in the hospital)))! But 5 if you value your time and health, it is better to contact another bank!
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3
July 14, 2022
I have been using the services of this bank for a long time. Yes, this department is conveniently located, the staff are smiling and friendly. Everything is wonderful, fast and high-quality service. Without fuss and pandemonium.
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3
1
July 12, 2024
I've been trying to connect with the operator for two days!!! Who did it, tell me how to do it!!! There are no moral forces anymore (
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3
2
November 13, 2024
It is impossible to get through. Messengers don't respond either.
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March 4, 2024
Friendly staff, ready to help solve any problems as quickly as possible
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1
November 25, 2024
It is impossible to reach the consultants. I am very upset
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1
November 8, 2024
It's terribly simple, you can never get through
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1
May 16, 2022
Unfortunately, I'm disappointed. There is only one full-fledged department in Mogilev. There are no ATMs at all. I arrived at 16 o'clock to reissue the card as an individual entrepreneur. There is only one consultant in the room. I took the ticket to the queue. It says that I am the second in order. I waited 20 minutes. No progress. The consultant continued to work with the same client all this time. Fortunately, the queue was moving to the cashier, but it was no use. A passing administrator, who had not been in the hall before, answered my question about reissuing the card for sole proprietors, at first said that the department of legal entities was no longer working, and after that she completely informed me that I needed to change the ticket for servicing individuals.and wait in line for the only consultant, where I will now be the fifth. That is, according to the current state of affairs, it is still an hour +- The most important thing, to my question, why is there no opening time indicated next to the legal persons service sign in the hall, I was told that I need to look at the signboard, everything is on it. That is, the bank is open, I enter it, I see that it is working, but I need to guess to double-check the sign.
I have been with this bank since 2009 (also as the Moscow-Minsk bank), but apparently it's time to consider other options. Very sorry
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2
October 8, 2023
Very satisfied with the service. If we work like this, we have a future. I recommend this bank.
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3
December 26, 2023
Good job culturally and courteously addressing your client
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1
1
August 21, 2024
A normal bank for me
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1
May 17, 2023
The first meeting with this bank was a bit discouraging. I hope it was just an unfortunate misunderstanding.
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2
February 18, 2023
I don't like this bank as a whole, there is no simplicity and logic in the application, there is a constant queue at the branch.
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1
1
July 6, 2023
It was a good bank. It's unclear now. All banks are unclear now. I used to pay with this bank's card on Alik, but now it's just for communal services???
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1
July 31, 2024
The queues are incredible and only a couple of employees work
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December 1, 2022
Responsiveness, efficiency, without imposing additional services
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1
April 5, 2024
I liked.
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1
October 26, 2022
The staff is good, everything is clear and understandable
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1
May 23, 2023
A good bank
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1
February 21, 2022
New
Modern
Comfortable
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2
October 23, 2022
Polite staff
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3