Bank Freedom Finance
Directions
Gymnasium № 17
69 m
Similar places nearby
143 reviews
October 31, 2024
A good bank. Thank you for your loyal attitude to customers and efficiency.
Special thanks to Manager Akerke. A very competent specialist. Explains it easily and in an accessible way in Russian and Kazakh.
See original · Русский
September 13, 2024
I have issued myself a Freedom bank card for foreign payments. I have funds on my card for hotel reservations and payments abroad. All hotels charged money in advance according to the armor. One of the hotels stated that the write-off was a preliminary holding. The money will be refunded. And I have to pay the same amount by card on the spot. Which I did. In the process, he carefully and regularly monitored the state of the money in the account. For sure, the money was debited twice for 89 euros. I have noted this carefully. Further, the hotel informed that it had refunded the money on the first payment-holding, provided a certificate of refund. I forwarded this help to Freedom (if I hadn't forwarded it, the default wait would have been a month). And that's when the booing started.
Freedom bank simply marked the first payment crossed out with the signature "Rejected". BUT HE DIDN'T RETURN THE MONEY!!! Before that, I had already issued a refund for museum tickets and I know what a refund looks like. Exactly like a number written in green font with a plus sign. There's nothing like that here. No receipt to the account, or simply retroactively increasing funds by the required amount. Only 11 euros were returned in two payments, with a note that this is some kind of interest on the deposit. Although, I did not open any contribution. I was just depositing money into the card account.
Communicating with bank employees via whatsapp chat is terrible. No one is rude, everyone is polite. But every time you need to explain the situation anew, every time you need to provide your full name, IIN, code from the verification SMS. I also wrote a separate statement. And each time they answer that an inspection has been carried out, and everything is fine with the funds in the account - the amount is correct. It feels like I'm playing thimbles at the train station, and not talking to the bank. I have ordered an extract for the right dates many, many times - the extract always comes zero. Zero account balance, zero receipts, zero expenses. Although, the first, second, and third dates were full.
Bank employees, there is no point in answering here in the comments again that everything is fine and the amount is correct. Your statements are unfounded, you do not provide any evidence. You just canceled the payment, but you didn't give me my money back. Otherwise, I wouldn't be wasting my time and nerves on the long-awaited trip and after it now. It was your incompetence and shameless and brazen repeated lies that prompted me to do all this. Including writing this review.
See original · Русский
8
1
December 31, 2024
Disgusting bank and remote customer service. I issued the card after changing my full name and clarified 3 times in the chat what needed to be done to get the working card and it was linked to the current account, which I received in the end, only the phrase issue, asked again, said nothing, then clarified again with the courier, nothing. As a result, I transferred the money to the card, they didn't link the account, they accused me that I hadn't done anything and had to come to Astana in person, while explaining that I asked about changing my full name and you didn't answer me. They have one answer, go to the bank branch and it doesn't matter at all that you are from another country and issued the card remotely, they answer with one answer and do not solve anything, the attitude is disgusting, the money is not returned from the card, they say we will not activate the card until you arrive at the bank, well, your money will burn so it will burn. If it were possible to put 0 for service, service and attitude to the customer, I would do it.
See original · Русский