I came to the bank from another city to update my passport data. It is worth noting that the entrance to the institution is from the courtyard (or from the side), but I quickly figured it out, although I was there for the first time. The queue management system in this bank is quite unusual, but I figured it out and my ticket was the first in the queue. To be fair, it's worth noting that I arrived on Friday afternoon/ The whole procedure took 3-4 minutes, and the specialist also presented a paper copy of my passport, it seems to be a trifle, but it's nice. Overall, the visit left a pleasant impression.
I started calling from 12:00 to 15:00 and never got through... The most interesting thing is that the phone is being hung up. I doubt very much that such a little-known bank receives such a huge number of calls that it is simply impossible to pick up the phone in 3 hours!!!!!
It's something, not only did he serve 40 minutes. So they also wanted to withdraw 2% of their money for sure. It's not a pity, but if you had done everything yourself and brought it, instead of me sitting waiting, then you should get it at the cash register. And pay money for it.