I came to the bank from another city to update my passport data. It is worth noting that the entrance to the institution is from the courtyard (or from the side), but I quickly figured it out, although I was there for the first time. The queue management system in this bank is quite unusual, but I figured it out and my ticket was the first in the queue. To be fair, it's worth noting that I arrived on Friday afternoon/ The whole procedure took 3-4 minutes, and the specialist also presented a paper copy of my passport, it seems to be a trifle, but it's nice. Overall, the visit left a pleasant impression.
I started calling from 12:00 to 15:00 and never got through... The most interesting thing is that the phone is being hung up. I doubt very much that such a little-known bank receives such a huge number of calls that it is simply impossible to pick up the phone in 3 hours!!!!!
It's something, not only did he serve 40 minutes. So they also wanted to withdraw 2% of their money for sure. It's not a pity, but if you had done everything yourself and brought it, instead of me sitting waiting, then you should get it at the cash register. And pay money for it.
A good bank, well-understood staff explain everything well and help customers understand and clarify everything on applications for people of retirement age. Thank you for success and good mood
I can't put into words, the negative and only, you can't wait to sit in the operating room for 40 minutes or more, workers sit and do not move, 1 out of 4 takes, I don't advise anyone, I got to them 15.39
It is impossible to call the operator, I got through an hour later, my call was queued, it is not known how it is in the queue, music has been playing in the speaker for 20 minutes... Who will refund my money for 20 minutes of waiting????
Polite staff, quickly solved and explained all the issues in detail, the waiting room, although small, but there were enough seats for everyone to wait
A good bank. Friendly service. Favorable conditions for the registration of a pension bank card. Quick paperwork. There is practically no queue. The employees explain all the terms of the contract in detail and clearly.
A very wonderful and excellent Bank!!You can contact the specialists of this bank with any financial question, wonderful people work there, real professionals in their field!!All the best and lots of money)))
I borrowed a laptop. I'm crying on Frunze. The cashiers are always polite, and they treat me as a customer with respect. The waiting time is minimal.
One thing is not very good: the first SMS came about the payment, and now it is not, although they promised that they would constantly inform in Viber.
Everything is fine in the cash register area, I can't say anything bad, but in the specialist department, to be honest, things are different. Very slow customer service, first you need to sit in line, and then for a long time at the employee. I was making out a salary card for a very long time, I definitely sat there for two hours.
A bank aimed at working with the public. Currency and money transactions, loans, and other services
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Аркадич88
Level 7 Local Expert
February 10, 2023
And how it is possible to treat customers in this area in such a way, it does not even fit into my head. Having come for my due payment for a not very pleasant reason and being the only person in the queue, I stayed there for about an hour. Most of the employees, namely customer service specialists, were stubbornly busy with something. Of the 4 employees, only one was receiving, and it was clear that they had absolutely nowhere to hurry and nothing to do. If you have nothing to spend at least an hour of your life on, I recommend it!
This is not even a bad bank, the service is 5. The operators are always friendly, they will explain everything that is not clear and their currency exchange rate is almost the best in the city
A rude woman. The queue was waiting for half an hour, it refused service. And I went to lunch. I could have warned her in advance, I didn't see her schedule from the hallway. And I also ran to pay the loan at my lunch, and I just dreamed of such a lunch to stand in the bank and run to work😬
They work with individuals up to 19. That's just the entrance to the bank from the left side, if you stand facing the bank. For each operation, you need a coupon or ask in the operating room to be redirected. A statement on the closure of the loan must be ordered by phone and then they will tell you the day by which it will be ready. And the certificate of full closure of the loan is paid.
The service is disgusting. For the first time I see that it is necessary to knock out a coupon for each operation-this is once, having come with a sister, brother, husband, son, at the trick of a specialist, it turns out that you do not have the right to perform the next operation, i.e. the sister changed one currency when she gave her money to exchange another currency, the specialist brazenly called the next client Having said to go knock out the coupon again, secondly, having failed to receive funds during the exchange, specialist L. Osipova immediately calls the next one, i.e. you do not have the opportunity to recalculate the money near the window. Teach this specialist how to work.When asked to give a complaint book, there was a refusal-that's three.I sent the complaint by e-mail, I hope measures will be taken.
I helped out the bank in a difficult moment when the others almost sent it, but they did everything clearly and quickly in an hour and a half they issued a mercy)
I liked the bank, the consultants are very polite, offer a lot of interesting offers, clearly explain their conditions, the percentage is acceptable, I will continue to cooperate with him.