A good bank branch where you can make transactions at the cash desk and get expert advice from specialists. A short waiting time. No queues. Pleasant atmosphere. I recommend you to visit.
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Н
Наталья Фундамент
Level 2 Local Expert
December 26, 2024
We came to the bank to close the Turtle card permanently and receive a certificate confirming the closure of the card. We can't hear well, but we can talk. The employee asked me if I had any cash, replied that I could only pay for services through cards, because there was no cash. She started twisting her face (like she wasn't happy) and told us to pay through erip. So we started asking and clarifying how and what. We wanted to clarify so that we wouldn't make a mistake. She started being inappropriately unhappy, and we had some unpleasant conversations. There was no respect for people who couldn't hear well, she behaved like a collective farmer at a bazaar. When working with clients, you need to be polite and pleasant! But she…
Everything works fine, even if you are served for 2 minutes before closing. But you just have to speak accurately, that is, very accurately. I wanted to close the credit card, as a result, the card was completely closed. That is, now we need to reopen it. And maybe it's for the best, maybe it's not worth it.
It is convenient, a large area, picky, unfriendly cashiers, like robots: "We are so instructed, we are so ordered, contact another bank", it was not comfortable and uncomfortable
Terrible squad! The description of this department clearly says "Type of department
for corporate clients, for entrepreneurs, medium and small businesses, for individuals." Our customer contacted this department in order to pay the bill for the goods that were issued to him. Previously, she carefully read that the department works with individual entrepreneurs. But in this department they said that she could not put money into the current account of the sole proprietor. Nothing was explained, the buyer left without buying the product. Was it really hard for the operator to say that the description of the branch did not indicate that they only work this way with customers of their bank!!! And this operation can be done in another department without any problems. But no - to "kick off" quickly, without explaining anything - that's the credo of this bank! It's a pity that you can't put ZERO STARS!
There are queues, of all the specialists, I would note Tsekhanskaya, a very pleasant girl, works quickly, explains everything clearly and in an accessible way.
I often stop by to pay for a turtle, usually there is no queue further, there are cash desks and specialists work, and an ATM works next to the branch.