Convenient location of the bank, friendly staff. A slight inconvenience is that the infokiosk is located close to the waiting areas, so when you perform operations in the infokiosk, you touch sitting people
I decided to make a purchase in an online store in installments, they called to go to the bank branch to issue documents, some kind of overlay came out in the process, they said you need to sit and wait. As a result, I sat almost until closing time, and 10 minutes before closing I was told - you know, we won't make it today, come tomorrow))) The purchase was not worth it to overpay money for it and waste your time. I was left without a purchase and in a bad mood, I will not contact this bank anymore.
A month ago, it was very urgently necessary to issue an installment card," Turtle " Everything was done within an hour or even less, the conditions are very good and long installments (you can repay ahead of schedule)I'm happy, even though I don't like loans and stuff, but it was necessary.Thanks to the bank's staff!!!
The branch is small compared to the previous one, but the queues are small or not at all. I received advice from specialists who explained everything in an accessible way, polite.
A terrible bank, boorish attitude towards customers, there is no up-to-date information about currency exchange rates, there is no information about technical interruptions and they do not warn that only their bank's cards are accepted. Queues of 25-30 people and one working ticket office. I do not recommend it.
The bank did not even bother to respond to the review on the official website of the bank -_-
Internet banking is closed for 2 days. The phones are not answering. There are short beeps on all of them. In the call center, the machine says to wait 15 minutes, then 12, 10, 8, then 11 minutes, then 17 minutes. In general, it's disgusting. We need to change the bank.
I work at this bank. Helpful and helpful staff. A wonderful new room. However, the service rates for both individuals and legal entities are quite high.