The bank's employees do not know how to maintain confidentiality, they ask a lot where you will make the transfer, etc. This amount was transferred to you today, etc. They do not have the right to disclose personal information. Managers need to be taught the ethics of customer service. The exchange rates are the most unprofitable in this bank, the conversion is terrible, and it seems to be based on this
I used VTB Bank in Astana to withdraw cash from an ATM. The map is Russian, the MIR system, rubles. But tenge was needed. The VTB branch was within walking distance, there were a lot of ATMs inside, and apparently there was cash in them too. There were no problems with my cards and receiving cash tenge.
In this bank, you can withdraw money from a Russian card. (immediately converted to tenge). Very convenient. Thanks a lot to the management for this opportunity.
They are only interested in having money brought to them. It's slippery inside - they don't care. Unreasonably high service rates (although the only bank working with the world).
The only bank in Astana where you can cash out a MIR payment system card from any bank of Russia. The staff is more than friendly. Everything is fine, if only there are more such branches in the city!
One of the few banks in Kazakhstan where you can withdraw money from a Russian VTB card. If it wasn't for this department, it would be very difficult. Thanks for working!
The bank is located in the very center. The staff is very attentive and caring! In this branch, through an ATM, you can withdraw cash from a Russian VTB card or from a Sberbank card (only necessarily Mir).
If you have a Mir card with you, you can be served on bills.
We came from the Ecb., we had a Mir Tinkoff card with us, we ran out of cash, we were able to withdraw from this card at this bank.
Thanks
28.05.2024
(from the Sberbank Mir card, they could not)
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2
Жизнь Геркулеса Пумы
Level 13 Local Expert
November 3, 2024
1. Shake the VTB of the Russian Federation on the subject of WORLD 2 blanks. Why such restrictions for residents of the Russian Federation? Open a digital card and account. You are already under sanctions 3. Resolve the issue with new ATMs. I almost lost a lot of money. It's good that the old ones work.
Terrible service
The questions are not answered very well though
Before that, I came up to ask what documents were needed, etc. they did not specify the list normally and demanded some documents only when I already went to the bank with my passport (as required before)
VTB banks are the only place where you can withdraw money from Russian MIR cards. And it is not possible to pay them in Kazakhstan at all. As for the ruble to tenge exchange rate in VTB, it is not very profitable. It is better to take cash if you are flying to Kazakhstan. But on bezrybye you can use. And so - the bank as a bank)
It is located in the center, not far from Baytorek. There are many attractions around. And most importantly, here you can withdraw cash (in tenge) using the Russian mir card.
Thanks to the staff, they all told us about the bank's capabilities. Almost the only place where you can withdraw money without commission from a Russian card.
Friendly staff, ready to answer any questions. At an ATM, Russian citizens can easily withdraw cash from a MIR card up to 400,000 Tenge (approx.80,000 ₽)
The most worthy bank is always confident in it for its cash and bills. Good staff all over the world👍Excellent service. Overall, I am very pleased with this bank.
When transferring funds from the Russian Federation from VTB RF to tenge by bank, a big headache may arise. 1) Many banks of the Republic of Kazakhstan do not accept and do not send bank transfers to VTB RK. And the bank is not making any efforts to correct the situation. 2) VTB Bank of the Republic of Kazakhstan does not earn a bad 1.5 percent commission for cashing out in this situation. And there are no other options . 3 ) They will be asked to prove the origin of the funds and if these documents are not available , you can fly back to the Russian Federation to collect certificates . Overgrowth needs to be collected and clarified . I do not recommend a big waste of time. Why such a Subsidiary Bank of VTB RK is needed - VTB Bank of the Russian Federation is an open question.
You can withdraw tenge from Russian MIR cards at an ATM. There are two ATMs inside and one outside.
There is always cash.
The course of the WORLD map changes every day at 12.00
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1
Е
Евгений П.
Level 19 Local Expert
March 30, 2023
2 managers accept people. Ohr at the entrance, who keeps his politeness with the last of his strength, and answers all questions: "Well, take the ticket, you will be invited!"
I waited here for 30 minutes in line until the manager got free. He took a set of my documents and promised to call me back within a couple of days. It's been a week, there have been no calls!
Here is such a ruthless Russian -Kazakh service...
There is no point in going to Russian banks. If you go for a transfer to the Russian Federation, there is no guarantee that everything will go well. But the transfer fee will be taken away. The only way is to make a transfer to the parent Bank.
I went to check on the maps of the World, it turned out that not all maps are functional, check before the trip, then you will get into a gap. The department is generally normal.
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1
Руслан
Level 11 Local Expert
September 14, 2023
At VTB ATMs, you can withdraw money from MIR cards. But the ATMs are old :( There is kaspi bank and jusan bank nearby