The bank looks great after internal changes, everything is very convenient and comfortable to be inside, the correct location for issuing coupons, fast service.
The attitude of employees towards customers is terrible! We applied online, the loan was approved, we applied to the bank for receiving and signing a loan agreement, to which the employee said, if you applied online, then sign it yourself. They called the office.the center, where they consulted and said that it was possible to sign at the department, arrived again, started shouting and refused to sign.
Such a thing. Employees do not have all the necessary information. There are no Mir maps available. Interaction with banks and businesses at 0 c+. There are no ATMs.
Horror. In the evening, when people leave work, only one ticket office is open. For some reason, a mother with noisy children is allowed to skip the queue, and all other people should suffer because of them. Put things in order
There is always a long queue, which means a good bank, since people go there, at least one more cash register, and so that it is closed, otherwise it is awkward when manipulating large amounts, and everyone is looking at you
The bank is not bad, but there are always long queues at the cash desk. There is only one cash register, which cannot cope with the large influx of customers. Many people simply leave without waiting for their turn.
A good bank. They work fast. The course is really expensive sometimes. But in general. It's all good. From the loyalty program, to employees who know their business).
A small room. The staff is helpful. There are few ATMs of their own, but you can withdraw money from an ATM of any bank. Deposit cash through the bank's cash desk or until a certain time at the Svetilovsky shopping complex.
There were some problems with replenishing the installment card from another bank's card. I had to withdraw money to replenish it. It was not possible to withdraw money from the ATM at this bank. I had to go to another ATM, withdraw cash and replenish it. But in general, the queues are moderate, the service was good, and very friendly
The bank is just terrible. Cashing in on ordinary people, if you miss even a little thing, you will pay exorbitantly. There is still no bank that provides installment cards that pays 9.90. ,3.50 for SMS service EVERY MONTH.I bought headphones for my husband on February 23 for 71.90, decided to pay in March so that they would not cost me 205 rubles. But today I have already paid the bank 26.21 rubles. And I came to the bank to clarify, so I sat for 45 minutes, taking into account that there were 3 people. I strongly ask you not to contact this bank.
Despite the fact that the bank's slogan is "Order in everything", there is no order, and especially no respect for the client. The client is just a source of replenishment of the bank's income. Employees are optional, who do not know how to keep their word.
Good staff, explains everything in an accessible way and suggests if there is a question, but there is too little attendance, if there are a lot of people, then how are the sprats in the bank
The staff cannot properly share responsibilities, the attitude towards the client is disrespectful, when you sit in a queue of one person for 40 minutes, there is no desire to visit this bank again.
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Лана Холод
Level 8 Local Expert
December 16, 2022
There is no good parking, or rather, there is none at all. The bank is under major renovation and there is no sign so as not to mislead people.