I used to apply to this bank to change the currency, stood in line for a long time, and recently the queues have been much smaller. Ekaterina, an employee, served me quickly, and I had a great impression of the bank.
I do not recommend contacting the bank. It is enough to sit in line and listen to the indignation of customers. It's a nightmare. There was a turtle card, there were never any operations on it. I was just lying around. But then it turned out that a certain debt had been formed. I applied to the bank. It turned out that the card received a payment of several kopecks. Yelling! ))) Therefore, due to the movement of the bill, you need to pay for using the card. I immediately closed this divorce card in the divorce bank.