I have been living in Karaganda for 5 years and have always ordered sushi only from you, everything has always been fine, but tonight is ruined. I found a hair in one of the rolls (my appetite was knocked off and my mood was spoiled. I also didn't like the fact that ordinary hosomaks became very miniature (there are no photos because I ate them first of all because I was very hungry, and started more interesting rolls and then the incident!!! there is hair or wool in the photo (I don't have any animals!)
The most delicious rolls, convenient location, polite staff who will explain everything if you do not understand, everything is super cool and delicious
The waiting time for our city is normal, no matter what anyone says !
Sushi was delicious and big before. But everything was ruined by the delivery time, or even if you pick it up yourself, 2 hours is a tin. I stopped ordering
my favorite delivery, sushi and rolls are just huge, with the same huge amount of filling in them, so it's also very profitable for money, even for pickup 10% discount, it's just love, I hope everything will continue like this 🥰🥰🥰 I
usually order through the website and call back within 2 minutes NO MORE it is very convenient that you can order by a certain time, I have been eating their food for two years and there have never been any problems
. I adore 💓
The promotional price is indicated on the website, but the operator calls a different price.
I pointed this out to them, the customer service called me, and said (quote recorded on a dictaphone) - you are floating my brain and distracting me from work.
that is, they are very unhappy that their clients distract them from something.
you will have to contact the authorities for non-compliance with the rules of the public offer.
We always order rolls at Banzai, there have never been any complaints, but last time we were dissatisfied with the order, their rolls were smaller, the box was half empty, everyone noticed it. I don't know why, when the delivery was from the Miners, everything was great, this time the delivery was done from etc. Of the Republic, they said that they were temporarily not working for the Miners. I can only associate this fact with the dry cleaners. Now we will think about where to order.
Sushi is delicious, but the serving is terrible!How can you put rolls in a soft box by mixing everything!In general, the sushi was delivered like a mess!Disgusting attitude towards customers!I am attaching a photo!In other establishments, everything is neatly arranged in packages, beautiful and pleasant, but shame on you!
The date and time of the order is April 10, 2021 at 18:45.
The operator called us at 18:48 and said that the delivery would be within 2.5 hours + 10-15 minutes, but not 3 hours and 40 minutes! Despite the fact that there are only 2 houses between us - 600 meters (!!!) It's a 5-7 minute walk!
No one called us or warned us about the delay. We called ourselves at 21:52 and asked how much longer to wait? In response, they heard in 15-20 minutes, as a result, the courier delivered the order at 22:25. Apologies and reasons for such a long delivery were not heard at all.
Of course, we have already paid for the order, we can wait 4 hours, yes, 4 hours, take a day next time.
So they also mixed up the order. In addition to the Tempura set, we ordered Philadelphia De Luxe for 1,990 tenge, and found ordinary Philadelphia in the container and receipt for 1,790 tenge. As a result, our 200 tg is unclear where they went.
The sushi was falling apart, the ginger was dry and fine.
A complete disappointment. You've lost your regular customer.
Ordered via the e-menu.We waited for 3 hours. The operator did not pick up the phone, then yelled and hung up. The attitude is full of g... they don't care about you. After 2:30 hours, she began to tell me that the driver was suddenly stopped by the police, etc. the attitude is terrible, the sushi is the same. They took it for 3 people, but they gave the devices for 2 people. There were generally sluses and ginger for 1 person. I'm not going to order from them