BAO
51 review
July 15, 2024
I am pleasantly surprised by the high level of service in this establishment. The waiters here really know their stuff! They were very attentive, friendly and always ready to help with the selection of dishes. I would especially like to note the speed and professionalism with which they work – the food is served quickly and without delay.
All the staff created an atmosphere of comfort and hospitality, which made our evening even more enjoyable. I recommend this place to anyone who appreciates quality service and delicious food!
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2
August 10, 2024
A very cozy place. Sushi is one of the best in the city. Delicious and beautiful. The staff is polite and courteous. It is always with great pleasure that I leave this VAO
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1
November 14, 2024
Special offer!all rolls are 1000 tenge each!
I saw an advertisement in tiktok, sent it to a friend, called a young man - and so the three of us came to BAO at the address Tole Bi)
The fact that it was necessary to book - I certainly did not guess, but thanks to the involvement of the administrator, we were still seated at a table on the second floor (thank you very much)
We made the order at 15:49, and as a result it was given to us at 18:29, (the young man, alas, did not try the rolls, ran away to work) we waited for 4 portions of rolls for almost 3 hours.
How did it happen?
As I understood it, our order was confused several times, and given to other tables, several times - we were given hope that the order was ready and we looked with hungry eyes towards the stairs - to see that the next tray was moving alas not in our direction)
At the same time, the staff worked hard - waitress girls ( and I saw only 2 on the second floor) they were running around like bees, for 3 hours I'm sure they didn't even have a break of 5 minutes to rest (without rest, with porridge in their head due to loading, complaints from visitors - it's very easy to confuse orders)
Admins also didn't sit still, took orders, tried to sort out the confusion, constantly we ran to the first floor to clarify the readiness of the dishes, and were very involved in the work.
When the rolls were brought (after almost 3 hours), the quality of the dish was at an excellent level - well, honestly, do not find fault, large portions of rolls, fresh fish, good and sound filling.
So why did everything go in one place?
1. The number of sushi chefs (at the exit from the restaurant I saw 4 people), you don't need to be a mathematician to understand that for such a huge restaurant - even if you made blanks, the number of chefs should be more.
2. The number of waiters (on the second floor, in the first part of the hall - from Tole bi - I saw only two waitresses, there were an average of 3 people at the tables, a huge number of tables - even with the help of admins (who actually should be responsible for the claims of visitors, and not take orders) this amount is not enough.
3. If you launch such an action, then it is worth introducing a limit on the number of dishes in the action - conditionally: print one-page leaflets with the action, which will indicate 5 types of rolls for 1000 tenge - then the chefs will work on stream, the waiters will not be confused with orders (and if they get confused, they will quickly fix it), the delivery of dishes will be faster, there will be fewer dissatisfied people, the flow of visitors is greater, the profit is higher ( we waited 3 hours, our table could take 2-3 more companies of willing people in three hours)
4. When the confusion with orders began, it was necessary to put one admin on the distribution, who would control all lost orders (conditionally assign queue numbering to each receipt and dish from the waiting time)
5. Well, still let people take the rolls with them. It was comical to watch how people collected the remaining rolls in bags and napkins, and put the whole thing in their pocket)))and this is in a restaurant-level establishment)))
I got the impression that after spending the budget on advertising and products, the management decided to save on staff, which led to such consequences.
I wish prosperity to the restaurant and employees, and strong nerves to the entire team of this institution (cooks, bartenders, waiters, administrators, cleaners, I put a bold 5 )
I give the management of this institution a well-deserved one star (to the one who is responsible for absolutely everything that happens)
Overall rating 3 ( again from the manual )
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July 23, 2024
Delicious food, polite staff, relatively inexpensive, bright, tidy room, special thanks to the waiters, they helped to register in their application and get a discount. Give an additional sliced watermelon and buns. Recommend
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1
September 16, 2024
very tasty
ramen is super. Tea is pleasant, cooksy top!
the service is high-quality
, the place is cozy
, I ate enough, the bao itself is also delicious but spicy for me
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September 9, 2024
Very tasty 😋
I have never eaten this type of " soups" before, but I really liked it in bao!
We had a lovely waiter girl.
The staff was friendly
And they also treated us to compote 💞
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1
November 3, 2024
It was on Friday, well, what can I say, we ordered tom yam, delicious, but runny, rice to it, dried up, it is impossible to eat, sushi set was also ordered, rice in it also dried up, fell apart on the move, the mors is also not the same, not the mors, but the carcade. We need to look for another place where you can eat delicious sushi and tom yam, please advise, I will be grateful
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February 22, 2024
Connoisseurs of Southeast Asian cuisine are enlightened. I really liked Tom Yam here. Well and deliciously made. A pleasant, welcoming atmosphere. The staff is always friendly. The menu is interesting.
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1
October 11, 2024
It is very cozy, comfortable, delicious and friendly staff. Cooksey, wao Shrimp Burger and Mochi are my favorites!
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March 8, 2024
The interior is cool, lots of space. The waiters are not very experienced, but the most important thing is the food, it is not particularly tasty here, burgers are still nothing, but the rest is a weak three. The serving of dishes is not quite uniform, something will be brought in 10 minutes, something needs to wait half an hour. In general, I'm not going to visit again
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1
2
October 4, 2024
Large portions for a good price. I am pleased with the presence of polite staff and delicious food
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December 18, 2024
We went through the campaign, the staff is not ready for such a large number of guests. No waiters, no cooks. We waited a long time for the order, it was mixed up. Not a good trip.
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December 23, 2024
We were very upset by visiting this place.
(1) Quite normal food, nothing unusual.
(2) Extremely slow service — the ordered soup was carried for an hour. They brought it only after raising the tone of voice — they had been apologizing before, but to no avail.
(3) Then they tried to get the lunch bill for another 15 minutes. After we received it, we caught the waiter for another 10 minutes to pay the bill with a card. As a result, they left the cash and just left the establishment — 1.5 hours was the limit for a regular lunch.
At the same time, this speed is extremely strange — in the middle of the day, the hall was filled by 20 percent, i.e. there was no heavy load.
Summary: normal food, extremely poor and unsettled service.
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August 18, 2024
It is very tasty and cozy. Branded buns are just fire, it's impossible to break away
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1
June 16, 2024
Everything is very tasty, the waiters are cool, helped with the stroller, found us a comfortable table with a baby and a stroller,
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1
June 30, 2023
The order was delivered very quickly and the atmosphere inside is cool and clean. You can work with a laptop, there are sockets on the ground floor. I took rolls and a salad with crispy eggplant. It was delicious) The salad has a small portion, but the rolls have a good straight one. Two bao buns were given as a gift.
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2
November 27, 2023
A good place, a large second floor with a view of the new residential complex, good sushi, desserts. Coffee is brought in a sake cup, original. I liked everything.
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3
November 19, 2024
They serve for a long time. They sort out the relationship with the client. We thought we'd sit down, but no, we asked for a takeaway.
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November 4, 2023
Delicious sushi is prepared, I advise you to go here. The service is excellent, the receptionist and the cooks are super. Thank you so much for the attention of the waiter Renata.
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3
May 1, 2024
I really like the place, we often go to lunch. The prices are very reasonable, it is always very tasty
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November 20, 2023
I was there, just for one dish. This is Cooksy, I love this dish and try it in different places. I will say very well, the noodles are really wheat. And so everything is super, water, a little bit stale, but it went to me.
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3
August 1, 2024
The cuisine is excellent however as in all BAO restaurants
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1
March 9, 2024
The sushi restaurant chain itself is great, but it is the dot on the Tole that spoils the whole picture, the staff is rude, you drown when there is an order, you are not alone. I won't come here anymore....
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3
February 22, 2024
The staff is very friendly. Delicious food, I want to come back. I tried wok noodles, I was satisfied
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July 23, 2023
It's a very nice place. Inside there is a pleasant interior, everything is new and clean. The food is always delicious, they bring it quickly.
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2
June 22, 2023
A very pleasant place. The waiters were attentive, coloring books and pencils were immediately brought to the children, they constantly approached the table. There are fewer people on the second floor and you can have lunch in silence.
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2
January 13, 2024
It's a wonderful place, you feel at home. The kitchen and service are at the highest level. Keep up the good work!
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2
September 18, 2024
The food is delicious, the staff is good
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August 1, 2024
Everything is delicious, I rarely eat there
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1
April 21, 2024
The food is delicious. Especially sushi and banana dessert.
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3
July 30, 2024
The atmosphere is gorgeous,
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July 8, 2023
Great place, delicious food. The staff is polite. I liked everything
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3
July 25, 2024
The service is better. The toilet is on the second floor
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November 7, 2023
Zarechnye rolls theme, I really liked it, I order every other time, but I can eat them every time😄
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3
August 18, 2024
It's a great place.
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1
July 14, 2024
Very good place delicious
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1
December 10, 2024
Cozy, delicious
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August 10, 2023
Attentive staff, great atmosphere, delicious food.
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2
May 10, 2024
It was always cozy and delicious)
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3
June 5, 2024
Delicious, beautiful and satisfying
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July 15, 2024
The most delicious among all !
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1
October 21, 2024
The kitchen didn't come in, the service is good, but we waited too long.
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March 18, 2024
Good service, delicious food, and friendly staff
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1
October 22, 2023
Sushi is delicious, I liked the present from the institution
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2
January 8
Everything is delicious
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September 20, 2024
😍😍😍
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1
April 16, 2024
It was delicious 🤤
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1
March 1, 2024
Cafe for an amateur
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2
1
January 20
I recommend visiting
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January 9, 2024
The food is very tasty.
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2