Velvet is a super hotel in Taraz, the service is generally great, there are 2 swimming pools, one of them is indoor. The rooms are generally gorgeous. I advise all guests of Taraz to stay only in this hotel.
I really like the Velvet Hotel. I like it first of all for the location, for the service, for the friendliness of the staff, for daily cleanliness, for daily order, for great breakfasts, for year-round working pools, and for a hurricane bathhouse. Everything is just great, well done. I am delighted with you. Thank you all, you are the best ;-)
The rooms require renovation, it is very hot, the temperature is not regulated. The cafe at the restaurant is poorly serviced and the food is not delicious. The interior of the common rooms is nice, I haven't swum in the pool, but it looks civil.
We spent 5 days in the hotel. A very nice, beautiful and comfortable guest. Very clean. We had a good rest. There are outdoor and indoor pools. Special thanks to the masseuse Madina. I gave her a massage every day - a specialist in my field. . I recommend this hotel to everyone. The girls are all friendly. Thank you.
A great hotel on a quiet street near the city center. For a vacationer, there is everything you need nearby: two restaurants, a cafe with good cuisine, seasoned in HALAL standards, affordable prices. Within walking distance of the Small shopping center and the market, the hotel staff is friendly and helpful, there is an excellent spa area and two swimming pools, everything is included in the price. Cozy rooms and a standard mini bar.
Super - but you need to ask about the SPA services provided
You can relax with your family
Relatively inexpensive
The breakfasts are very good
The location is excellent
We need to figure out something about parking... not for traveling by car - there is no place for a car in the yard and there is no parking space nearby - but there is a back but the backyard is dark
A great hotel in Taraz. Cozy rooms. Purity. There is a swimming pool at the hotel. It's best in the hot months of summer. Excellent steam rooms in the sauna. Halal direction. Delicious breakfasts. It is a pity that they are not included in the price. It is not an expensive hotel in itself. The price and quality are consistent. I recommend. We have repeatedly stayed at this hotel. Everything is great.
A wonderful hotel, everything is designed for a comfortable stay for guests, excellent staff. The rooms are clean and spacious everywhere! The pool and spa are just great! The breakfasts are hearty, healthy and varied! I feel at home! Many thanks to the hotel administration! I look forward to visiting Velvet again!
The rooms are comfortable and clean. The only embarrassing thing is that breakfast is not included in the room rate. You have to pay for breakfast separately.
The best hotel in Taraz! Good mattresses, linen, cleanliness. A warm outdoor pool outside, a nice steam room, massages. The only drawback is the kitchen, but they allow delivery to the hotel.
A good hotel, spacious rooms with good repair, two swimming pools, including an outdoor heated one. Gorgeous beds and good linen.
I took off the star for a blatant trash can right under the window! It is not just construction debris, but a landfill of household waste.
Not bad. The rooms are clean and cozy. It's perfect for a business trip. The staff is friendly. The price-quality ratio. But the breakfasts could be improved 😊
We went to the suite with my wife, and then the cons began.
1. The room smelled of cigarettes.
2. There were no bathrobes after they were asked.
3. There are no normal size slippers.
4. Kitchen there were no ordered dishes on the menu, we had to order another one and there were no napkins in the serving. Although they should be in the room.
5. There is no mosquito net on the windows in the suite, flies are flying.
6. Indoor swimming pool without heating.
7. The hammam does not work.
8. The service is very very very weak.
9. There is a kettle in the room, and what to brew with.
In general, the hotel does not correspond to 5 stars, maximum 3.
And the hotel owner knows what 5 stars means.
Everything is excellent cleanliness, service, the pool is clean, I have not tried food, only breakfast for two days, there is no parking, which is bad,
I did not like the service , we arrived there for almost a week and every time we came and knocked , called to vacate the room , for breakfast separately 3 thousand per person ( average quality ) , although it would be possible to add to the amount so as not to carry a card, phone or cash . The bed is combined , the mattresses are terrible ( it would be possible to change them at least every year , they have already lain for so many years that there will soon be a pit ) . One fins sauna.only the kitchen and the pool. In general, we need to work on quality and on service, a day's payment of 30 thousand tenge is not a cheap amount, I want the service to be due for its amount.
It's not the first time I've stopped. Everything is great! Polite, attentive staff. Comfortable rooms. The breakfasts are not particularly varied, but you will not stay hungry. Clean, comfortable, nice to sit in the courtyard with a swimming pool in the evening.
Prices are more expensive and conditions are worse, unfortunately. The water pressure in the rooms is very weak. The hammam does not work in the spa. Peeling the body of 7000 tg is not worth the price at all. She stroked and let go. There are 2 showers in the spa. One doesn't work at all and the second one has only cold water. Breakfast is 3000 tenge per person. A very poor breakfast
The pool is outside. Breakfast is not included in the room rate and is charged separately. The food is not fresh and completely cold at breakfast. The rooms are cleaned well. But the room is noisy because of the air conditioning system outside the window.
Modest, but not bad. There is a heated swimming pool and a sauna. You need to pay for breakfast separately. With this in mind, the price is too high. The reservation is only for a pre-payment of 100%. It 's annoying .
The hotel is good, but there is one drawback, breakfasts start at 8 a.m., it would be good if breakfasts started at 7 a.m., since many leave at 8 a.m. on business. And the pool, sauna, cleanliness, everything is on the level, so the rating is 4
We have already stayed at this hotel 2 times. The rooms are clean and cozy. In the junior suites, TV with Internet, the speed is good. We haven't been to the standard rooms, so I can't say anything about them.The staff is friendly. There are steam rooms and a clean heated pool. It's nice to swim in the evening.
There is one thing! Breakfasts are not included, they must be paid separately 2000 tenge per person. The hotel is not cheap, we could make breakfast free.
It is necessary to smoke down from the 3rd floor to the first, it is problematic, the cleaning is clean, there are no obstacles, Rabiga is a very rude administrator, talks rudely, if she is the head of the hotel. The pool was forbidden to us at night. There are no smoking bins,