My name is Tatiana, I live in Russia, in the Samara region, the city of Tolyatti.Yesterday, 30.08.22, I bought a towel, I liked the quality, soft, gentle I need for a child.Today I unwrapped, I see, small hairs, I wanted to remove them, holes turned out.Good.I decided to call the hotline number given on the label.It turned out to be a credit company.Good.I found your phone number and address.No one picks up the phone. You will have to contact consumer protection.