We arrived in the evening on 09/15/24 for bus tickets to Kutaisi. There are two options - to Kutaisi airport (minibus), and to the center of Kutaisi (bus), and accordingly different sales offices. The office was open for the minibus and closed for the bus, but the light was on inside. The employee of the neighboring office said that they should come over now. We waited an hour and twenty minutes!!!, then we used a friend's card and bought tickets online. As soon as we made a purchase, a guy came from the office we needed))
But he said that there are no bus tickets)) They showed on the phone that we had already bought tickets, checked something there, said that the tickets were valid.) They laughed at this story)
At the ticket office of the bus station, the girl spoke Russian well, explained everything. The bus was clean and comfortable. During the trip, tea/coffee was served and water was offered several times. We drove from Batumi to the Ortachala bus station in Tbilisi in 6 hours and 30 minutes.