There is always a queue. There is one cash register out of three. Currency is a priority. To pay the loan(3 minutes)I stood for 1.5 hours. It's just awful. As long as I walk, this situation is constantly happening. People cannot get a job at a bank, there are no places for such vacancies. And when you come, there's no one to work for.
One star for the appearance of the bank and the loyalty program in the app. That's all. I came to withdraw money from my account using my passport, I didn't have my card with me, most likely I lost it. And what will I find out? That the most beautiful bank now charges a commission for this operation. That's why I have to pay the bank to withdraw my own money from my own account? If the same situation happens again in Minsk, then I'm sorry, your bank will not be worth one star. It's not about the amount of the commission, but the fact of the commission for a standard operation. The second is the actions taken when contacting the employees themselves. I explained the situation, what I needed, and the employee began to double-check and correct my questionnaire without notifying me. This has nothing to do with the question I came with at all. I'm wasting my time, at least clarify whether it's mandatory or not! I refused to take pictures with the commission, I will deal with it further in Minsk. I do not recommend the bank.
Relatively fast service, but not a very attentive team, they asked to issue a dollar bill, as a result, they issued a regular one, there is a place to sit and wait in the waiting room
There are very few ticket offices. It's a long time to wait for service. The attitude is friendly.the room is small and there can be a very large crowd of people. I would like all the cash registers to work
I have been cooperating with the bank for about eight years, there are no complaints, the service is decent, I hope to continue using the services of this bank.
On May 26, I came across the topic-we have the end of the month, come in early June ....
on Leninskaya Street, the issue was resolved in 20 minutes. I had to go there..
The bank is excellent, the staff is good, I like the fact that there is an ATM and an information kiosk right away.The queue does not have to wait long.He deserves five stars.
There are always long queues. Not very competent consultants or do not want to correctly prompt. When buying currency, they always try to give old banknotes, justifying themselves by saying that they are brought one. The big question is WHY I can't buy a new, high-quality one for my money. Well, that's about the kind of service in this bank.
A terrible bank. The queues are not moving at all. A queue of 7 people and 4 work windows, waiting for more than an hour! The place is small, very stuffy. Totally incompetent employees! Disgusting!!
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Anonymous review
July 17, 2021
A terrible bank. It feels like all the incompetent employees from other branches or by advertisement have been gathered here.