I have been using the services of this bank for several years. The bank is good, the room is cozy, the staff is attentive. Waiting in line is not long, there is a sofa where you can sit. There is usually no queue at all in the information kiosk. It is a pity that there is not another information kiosk of this bank in the city, because the bank does not work on Saturdays and Sundays.
For me, the best bank, I like the service, always tell me and advise me what is better. The staff is kind and polite, they definitely want to come back and arrange something.