We contacted my husband about the issue of issuing a card. The specialist was misleading. I had to contact them again. The card is still missing. It's been over a month. No text message came, no one called. My husband came from a business trip, and the bank doesn't work on weekends. This is a service!!!
We contacted you about applying for a loan for Gilly's car.
Tatiana Tolstik advised. I explained everything in as much detail and clearly as possible. I answered all the questions. She also applied for the loan. Competent, calm, competent! There was no queue in the department itself. The loan was reviewed quickly. I was satisfied with the bank and the specialist!
I applied for a loan for a Belji car.
Served Bro... Maria, not a competent bank employee. She did not accept the documents, she said to redo the contract, although on the eve of the appeal another employee of this bank checked the documents and everything was in order! P.S. the documents were accepted in another branch of the bank!
In principle, the bank is very good and one great thing is that they have you can withdraw money from other cards of other banks without interest, the main thing is not to look at the balance
The bank itself is wonderful, but I really want to speak out about the service!
I do not know where the administration selects staff and how they train, but in all branches of the bank the service is impeccable!professionally, efficiently, politely and quickly.I have been a client of your bank for many years, there are no complaints!!!thanks
I waited for 20 minutes, all the windows are without visitors, no one is called, except 74, who was chased through all the windows. I've never seen a worse department.
I wanted to exchange dollars for Belarusian rubles. As a result, several bills were not accepted from me, since they have some kind of factory stamp a little more than they should be. It's generally like.? That is, you can sell such currency to people, but you can't buy it back
They refused to perform the operation for unknown reasons, and sent it to the information kiosk. We said that we did not know how to carry out this particular operation - we were ignored. Googled it and found nothing. There was no one in the hall, but we managed to catch one of the workers who was passing by. The girl said something quickly as she walked - obviously, we didn't understand anything.
At the same time, there were no queues, the girl in the window was free and this operation can be carried out without a passport (we checked the bank's policy).
A small room of the bank. A lot of people. It is better to make an appointment for credit transactions in advance, but the service is excellent. Intelligent specialists. The child was even given a balloon. Thanks!
Disgusting staff who are always rude. We entered the bank branch on 03/11/2022 at 17:40. The electronic queue machine was turned off in front of us on purpose so that no one else could take the ticket. At the same time, the department always worked until 19 o'clock. Since 03/11/2022, the department has been working until 18 o'clock, however, the department has not decided to notify the inhabitants about this, the main thing is that they themselves know that their working day is up to 18 o'clock. On what basis do you turn off the electronic queue machine in almost half an hour of working time?
It is a pity that the rating cannot be put in the negative.
They changed the currency to pay for the apartment. The amount was quite large. While the girl at the cash register was counting the money, the exchange rate changed, at which they lost $ 400. While I was performing the operation, the exchange rate fell further and we lost another $ 400. The whole operation lasted 2 hours. Several times we asked, will we have a course according to which we started counting? They answered yes, yes, of course. As a result, they said that it would no longer be possible to carry out the operation at the rate at which we started the exchange operation. And they said they would only change it in a new way, which is the worst in the city... The head of the department was called, she just said: what do you want, write a complaint and wait for a response. Excellent attitude to customers. We went to the neighboring Priorbank and changed everything there in 10 minutes.
The result of a trip to this bank: $ 800 was lost, 2 hours of time were lost and a lot of nerves.
A terrible bank in general. There is no way to call a mobile phone, only landline numbers. There is no way to order a callback. It is not possible to order the amount by phone. I have to go and write an application to collect my own contribution! That is, to travel twice. An outdated collective farm bank compared to others
Terrible service. I came to this branch on 07/08/2020 at 17.45, I wanted to open a foreign currency deposit., I sat in line for 20 minutes, then I came to the cashier 1 , the girl took a very long time to draw up documents, as a result, when she gave me the documents to sign, there was an error in my last name (instead of the letter e there was the letter e, I asked her fix it.It took 10 minutes, she corrected the last name in the program, then she gave me the documents to sign and I immediately saw that the series of my passport was incorrect.as a result, I said to cancel the operation and left there.I am an employee of the bank myself and this situation is, in my opinion, extremely outrageous.I ask you to carry out those.study with your employees according to the instructions of the procedure for registration of deposit accounts .
The worst department I've ever seen.
Queue in the morning at lunch and in the evening
If there is an opportunity to go to another branch, pass it by
It's stuffy, hot, there is air conditioning but it doesn't work, there was an hour in line, even though there were 7 booths for customers
The department is very terrible, the staff is hot, which is not surprising when working in such conditions
No matter how many times I visit this department, it is always as long as possible, the queue, the waiting. The office is large, specialists 2 cashiers 1 specialist, 35 people queue
The service is poor, the electronic queue works terribly, the call for coupons is chaotic, out of order. I waited in line for 40 minutes or more, the air conditioners don't work in the heat.