A good branch of the bank, I made a salary card, there are queues, but it's not a big deal, as all the specialists worked, the queue passed quickly, there is a ramp, a huge plus that the bank can be visited with a small child and a stroller, the staff are competent, polite, everything was quickly arranged, answered all questions, I was satisfied.
On the bank's website, as well as upon contacting the call center, it is indicated that the bank is open on public holidays (January 6) and the working day has been reduced by an hour. Arriving at the bank, a sign was found on a printed piece of paper stating that the bank was not working. Please coordinate the work of the bank's branches with the website and the call center staff.
I love this branch of Belagroprombank, adequate staff, polite. But the working hours, however, were reduced, it was convenient when the department was open from 09.00, and not from 11.00.
Cons: they charge money for everything, increase the overdraft amount, pay 40 rubles, change 2 pieces of currency into one, pay 5 rubles, withdraw money from the account, pay more, do you have no money? Do you have small salaries?
Loan applications are considered only the next day
ATMs almost never have 5 rubles and 10 rubles each
We received a new salary card, we withdraw 2 salaries, the card is no longer serviced, because something is with the chip
Money is always credited to the card after 4 hours, as if my money is being held up on purpose, where do you put it?
The department is terrible, the staff are not attentive, you need to think several times before coming there, especially for card registration, negative emotions…
The bank is conveniently located next to the bus stop, there is a spacious room inside, there are several cash desks. You can apply for a loan, pay or receive money at the terminal. Everything is conveniently done, there are places to sit and wait in line for visitors.
They work very slowly.
There was money on deposit. By the decision of the bailiff, part of the money was written off. They didn't even tell me about it. To my client. I don't trust you.
Excellent department. The waiting time is 2-3 minutes (maybe I just got there). The service is good, they will tell you everything, explain everything. In general, I liked the attitude towards the client.
The branch does not deserve any stars at all. As a rule, specialists work slowly and more often one cash register works. And there are three specialists in the registration department, the specialists are unevenly distributed, so you have to sit in line for a long time.
They work terribly slowly! The atmosphere is like somewhere on belpost. I had to stand in line for more than an hour with a small child, the staff saw a huge queue and did not open an additional window
The branch is good, but be careful sometimes the exchange rate on the website and the exchanger itself are different and the cashier says (that they didn 't have time to change ) It is very unpleasant to hear this.
A normal bank. It happens that you can forgive an hour in the queue, but more often there is almost no one in it, especially during working hours. Quite pleasant staff.
See original
1
Show business's response
София А.
Level 7 Local Expert
May 26, 2022
I was replacing the card and it can be noted that the employees behaved a little boorishly. They can't really explain something about the proposed cards. Plus, there were typos with the surname, and after indicating this, the documents were not corrected and went to work. So far, this has not affected the usage in any way (you can edit the last name in the application).
In general, everything is fast. I didn't have to wait long.
Terribly slow service, no customer orientation.
If there are 3 working cash desks, there is a constant flow in only one, the rest are either in a blunt with customers or on a break.