The point itself is pleasant, the only shame is that there is no service, specifically, opening a deposit account, not for customers. You need to issue a card or become a customer in some other way. There are no obstacles to the point, the location is not bad, the area is clean, the staff is pleasant
The rating is four stars, only for not very experienced staff. I asked which card was better to make, no one could clearly answer or say goodbye for what, they said to look on the Internet (they helped a lot).The service is not bad. But to get advice, it is better by phone or at another bank branch, or on the Internet. At least I've done it more than once. The cash register is working fast. There are ATMs.
I addressed the problem of an unissued receipt with an information message from another branch. Experienced specialists solved the issue in a few minutes.
I tried to deposit money in this branch, but was refused by Goncharova and she did not explain that I could do this at the terminal in Belarusbank without commission.But the most "fun" thing when I left the bank was to pay twenty rubles and it turned out to be only on the street near the exit from the center, 20 meters from the entrance.When I returned to the bank, I asked to provide me with a viewing record to find out who picked up this bill -it was refused…Here is an indicator for you and the attitude towards the client.In the future, I will avoid this unfortunate institution.
It turns out that the branch is open only until 15.00 on the last day of the month, and you will only find out about it when you come to the bank. Information on the work of banks is zero, they write that it works, but in fact I do not work, there are branches that are generally closed.
Correct the information that you convey to customers.
The ATM is old, there are no plans to change it, as I understand it, however, the division is also not moving much, although there are RD that check everything, right?
Plenty of space, convenient to get to.
High quality and speed of service.
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Level 5 Local Expert
April 21, 2022
The staff is sooooooo slow.
There is no electronic queue.Everyone is confused about who needs which window.Very slowly.The client has been sitting since 14.30.I'm sorry, but it's already 16.00!This is unthinkable!I won't come here anymore!
Minus for the lack of an electronic queue.A coffee machine would be very useful, I think, and would fix the whole situation)But it's better to have an electronic queue!