I came at 7:52 p.m. to change the money.The overhead light in the compartment was already turned off.There were 2 female employees in the hall.I asked if I could change the money.To which I was asked, "there are 2 more exchangers here, go there."I was honestly taken aback.But he left.I went to the back of the room (there is an exchange of the same organization) and lo and behold - it is also closed.I went back to the cashier, and after I asked for a book of complaints and suggestions, they sent me to a currency exchange meeting.I understand that everyone wants to go home, but there is a work schedule that you agree to when applying for a job.+ In addition, instead of working for 2 minutes themselves (and during WORKING HOURS), the workers advertise competitors and send them to them))The impression is terrible.I will try to avoid this bank and advise everyone to do the same.
It's bad that the ATM is in the branch itself and when it doesn't work, you can't deposit or withdraw money. And so, in general, the department is normal, the girls work normally, they don't get stupid.
I have not met more captive employees yet, there is always a lot of traffic there and from morning to lunch to put one captive girl in, this is an omission of the management!moreover, there are a lot of unnecessary gestures during the registration of a banal card...in general... this is the most terrible and ill-thought-out bank...I work in three more banks and I know what I'm writing about! This one works to encourage the client from all sides, banally touching the transfer from card to card in the form of a double commission...not to mention the insurance payments....when the commissions are just off the scale! I really hope that life will not force me to come here again....I closed all the cards, accounts and loans....just not to hear about this bank anymore!
There is a great lack of an electronic queue. Those clients whose operation is to a specialist have to stand in two queues each time - first in the client department, and then separately to the cashier. Moreover, it usually takes even longer to get to the cash desk, since the branch is located in a shopping center, and there are always quite a lot of people at the cash desk.
Good department) the working staff is just great. The girls are doing their job very well. I have been serving there for a couple of years and everything suits me.
The first time I went there, a woman served me on the floor! An hour later, the operation was just to give out a ready-made card, she started calling someone to ask something about what the hell... In general, I still got the card, but it really pissed me off. As it is, there are few queues.
I was pleasantly surprised when the bank called me and asked me to pick up the wallet I had forgotten. Polite staff and a convenient bank, I make all payments in this bank