Queues are constant, they work slowly. It was necessary to issue a card for the transfer of social benefits (maternity), the employee made documents for the issue of a PENSION card. As a result, it needs to be redone. With a small child, it's so difficult to find time for such things, and then there are such shoals.
The service is on an electronic queue, very convenient, the staff is polite, everything is explained in detail and accessible. The hall has an information kiosk and comfortable sofas and chairs for waiting.