I asked for advice on a number of issues. Daria Andreevna Gavroche, a wonderful, competent, friendly employee, helped to resolve all issues with interest and with excellent results, competently recommended a solution to both an urgent issue and long-standing ones that still did not have time to get to. Thank you for the excellent service and excellent staff.
The bank branch is not decent - the son withdrew a foreign currency deposit - did not carefully accept the currency - trusted the bank - the result
was slipped bills with stains, several 100 dollar bills are not accepted by other banks when handing over - thanks to the branch of this bank. There is a receipt for the issuance of money and the signature of the cashier, including the time (and a video recording of the operation in the department, although technical problems are possible). It is clear that nothing can be done (check the money without leaving
from the cashier), but this is very bad and not decent. Be careful!
The employee of the bank did not give a normal consultation on the loan , they called the bank's number and everything was clear and briefly explained there
I recently became a client of the bank, but I am already very disappointed. Horror, not a bank. To withdraw money, you need to wait for an hour, one person is served for an hour, damn hour. The service is at zero. Why not install a cash withdrawal terminal?!
The workers are just sitting there laughing... terribly
Excellent banking service! Clearly, quickly, competently, always polite and pleasant employees , there is never a queue , clean, tidy , and generally nice to come in. Definitely, 5+ 😊👍
Bad work of the staff, the girl lied to me so that I would become a client of their bank, so I will have to deal with it for a long time, avoid this bank
See original · Русский
1
2
Show business's response
Андрей Белоусов
Level 9 Local Expert
May 29, 2024
A terrible separation. Not only do they work both in the USSR with lunch, but when you address one employee, another answers you from the opposite end of the department, shouting at the whole room. Horror. Operator 4 is not ready by the beginning of the working day. I took ticket number one, you sit and wait until she finishes her business - you need to do all your questions before opening. It feels like the most non-customer-oriented bank, which remained in the USSR, where the client already owed
Awful. I was there 3 times, there is an employee, without names, communication skills are in their infancy, she would not work with clients, at least as an operator. Don't set foot there anymore, it's better to go to ANY other department
I was withdrawing money from the mir card, the ATM said that it was possible to withdraw 3,000 rubles, 500 was needed, but after a couple of days more cash was needed, it turned out that in fact the limit was 500 per week, it is clear that the bank did not come up with this, but the miracle programmers could fix it so that ATMs "convey relevant information" for clients. The card was virtual in the phone, other ATMs in Belarus mostly without
contactless identification modules, so I had to drive for a long time in the hope of withdrawing money through this bank, but it turned out that the limit was exceeded!
Disgusting bank, the name speaks for itself
Infokiosk did not make the payment, took the money, returned it for more than 15 days
Moreover, they do not call themselves, I wrote a letter, at the bank, when returning, the computer loaded the database for 20 minutes
The specialist constantly consulted with colleagues about what to do
There were no formal apologies
Quiet horror. I waited 40 minutes. During this time, 2 grandmothers paid for communal services. I won't say anything about the service - I didn't wait for my turn. One of the advantages is a pleasant renovation.
I love this bank.The service is very pleasant.Everyone is smiling.I am a loyal customer of the bank, I prefer to pay all payments here, even despite the commission.