Review of the work of the employee Luchenok Julia
I was applying for a salary card at the belagroprombank branch and faced an extremely unpleasant situation. An employee of the bank, Yulia Luchenok, twice ignored my request not to include insurance in the package of services. Despite my clear and repeated instructions, she imposed insurance on me, assuring me that this was a prerequisite for obtaining a card.
Such actions of an employee are unacceptable and indicate disrespect for customers and violation of their rights. I was misled and forced to pay for a service that I did not need and about which I clearly expressed my disagreement.
I hope that the bank's management will take measures to avoid such situations in the future and will conduct explanatory work with the employee. Clients should not face such an attitude, especially when it comes to important financial matters.
I strongly recommend that you carefully check the actions of employees and ensure that they respect the rights and wishes of customers.
I exchanged dollars , the girls are very friendly and professional and I really wanted to have dinner , and there 's a cool gastropub Factory next to it . I recommend it to everyone
Very small compartment. To receive money transfers, sometimes you have to sit for more than an hour. Three windows. Two are working. But when it's your turn, everything happens quickly.
A good bank branch... There are usually few people... Customer service via electronic queue without problems...There is an ATM inside... The exchange rates do not bite in the exchanger...
The department perfectly illustrates the disregard for customers. The currency board has not been working for half a year for sure, but I think more. To find out the course, you have to go to the cash register and look at the printed piece of paper. There used to be a bill acceptor, it was removed, "everything for people". The ATM has been under repair for a very long time, it's good to have a modern one installed. One cashier stopped accepting cards and has not been able to fix them for several months. If there are 10 people in the department, it's stuffy. The horror is shorter!
extremely unsatisfactory service. the leading specialist did not want to explain where to go to open a deposit, she just told the cashier. after waiting 10 minutes, an announcement was posted at the checkout that lunch was ready. it's just disgusting, I hope the management will take action. I have not seen such a negligent attitude towards customers in banks for a long time.