I had to visit this bank and deal with them. Opening an account for a PO. My questions were solved quickly for the first time, but the second appeal left an unpleasant feeling. A specialist is like a lottery, depending on who you get to. I can't say anything more.
I applied to this department due to the expiration date of the card. A female employee assured me that some kind of bank resolution had been issued that the cards would be renewed automatically. And mine will last too, and you don't need to redo it. And it will be possible to pay for it both online and just at terminals in stores. So - the devices write that the card is invalid. Well, I have another Belcard. I waited in line at their department for an hour, then they turned me down with some incomprehensible explanation, and I ended up without a card. You need to go and do it again. If an employee is not competent, why does he work there? Bring your employees up to date in a timely manner so that they do not mislead customers
A good bank. A very good and responsive employee of the bank for working with cards. I helped to sort out the problems, I did everything quickly and easily. Thank you.