I had to visit this bank and deal with them. Opening an account for a PO. My questions were solved quickly for the first time, but the second appeal left an unpleasant feeling. A specialist is like a lottery, depending on who you get to. I can't say anything more.
I applied to this department due to the expiration date of the card. A female employee assured me that some kind of bank resolution had been issued that the cards would be renewed automatically. And mine will last too, and you don't need to redo it. And it will be possible to pay for it both online and just at terminals in stores. So - the devices write that the card is invalid. Well, I have another Belcard. I waited in line at their department for an hour, then they turned me down with some incomprehensible explanation, and I ended up without a card. You need to go and do it again. If an employee is not competent, why does he work there? Bring your employees up to date in a timely manner so that they do not mislead customers
A good bank. A very good and responsive employee of the bank for working with cards. I helped to sort out the problems, I did everything quickly and easily. Thank you.
A good bank (or store) which is near the house. At least three cash desks, two specialists in the service room, an electronic queue is already standard, pleasant employees, but interns also get in, they can lead where they don't need to.
Two specialists in the service room seem to be fine, but situations are different, and it is generally advisable to voice the service time somehow, otherwise a client has come and is being served for more than an hour, and time is of great importance now...
pros the bank's staff, always attentive, repeatedly helped with various issues and requests, the Internet bank is sane, in case of some misunderstandings they helped quickly and patiently). sometimes, when there is an influx of customers, it is impossible to predict the time in the queue
If a bank employee tells the client that he will call back about his problem, then it is necessary to call back. And forgetting about the problem and not calling back is not good.
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Екатерина Жижко
Level 11 Local Expert
December 8, 2023
Excellent bank, competent staff, timely information. I would especially like to mention Victoria, who works with legal entities, and Sergey Petrovich. It's a pleasure to cooperate.
Sincerely, AgroVestaTrade LLC.
I came to exchange currency for the first time, I look at the high exchange rate, I was exchanged at the lowest well, I was not very upset and went home, as always, they did not explain anything to me, there was a man standing behind the booth
There was no necessary point in the ticket machine, it lights up and blinks in one corner, you need to run in the other direction, to your window. By the time I got there, your turn has passed. We'll call you. They don't call, I take the third ticket, it turns out we can't call the missed ticket. The ATM at the entrance is not working. And everything looks like in the civilized world.t
Convenient location of the ATM. The bank inside is spacious and tidy. Electronic queue. I've never seen a crowd of people there. The staff is polite, I did not come across a bad one.
everything is OK, but I wrote in the complaint book that the employee was late, and this employee took the book, walked away from me a couple of meters and tore out this page, I was shocked!)
I have been using the services of this bank and this particular branch for many years. Very polite, considerate staff. All issues are resolved with maximum benefit for the client. I really like it.
I have 2 cards and, accordingly, 2 accounts open there. Well done! They work quickly and accurately. Answer the questions correctly. They have never been misled. Well, it's nice to communicate with the employees, they are friendly.
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Александр
Level 11 Local Expert
January 19, 2022
Everything is normal. If the service rate were lower, it would be good at all. But this is from the realm of fiction...
If you need to change or buy a currency, I contact you here. Cashiers are polite, pleasant staff, it's a pity that sometimes you have to wait in line for up to 5-10 minutes, despite the fast work of the operators. Maybe I'm choosing the wrong time? And so - a pleasant interior, cool, close. Thanks!
There was no money in the ATM in the morning, there was a queue inside the bank, 1 cash register was working to withdraw money, there was no service in this bank