Employee Svetlana, who works in the hall, misinforms customers, saying that their deposits are opened only online, forcing them to download the application, does not even know about the deposit information published on the website-that there are deposits that can be opened both in the Bank branch itself by signing a paper contract, and certain deposits that are made online. Illiterate advises on the terms of a particular type of contribution, vaguely stating the information to the end about the condition of the type of contribution in question, thereby misleading the client. As a result, they spent a lot of time opening a deposit through the application, besides, after servicing at Tatiana's cash desk, when partially withdrawing a certain amount of the deposit, which expired, they sent a new deposit back to the hall through the application, and another person, apparently also a Bank employee, was serviced there. with the documentation brought, and I had to sit in line again. We will contact other branches of the Bank as needed. There was a very uncomfortable atmosphere, which left an unpleasant aftertaste after the visit.
There is 1 ticket office and 1 employee in the hall. A very long wait. I sat for an hour, there were 2 people in front of me, and as my turn approached, the girl said they had lunch. You need to warn about such things in advance so that people don't wait.