It's a little cramped inside for such an area with a large flow of people, not very fast service, 2 windows work for more in-demand operations, the waiting time is 45 minutes or more
The department leaves much to be desired. It's stuffy, there aren't enough ticket offices, the queue is huge. I applied for a passport to issue a bank card, made a card with my maiden name, took it from my database, although the surname changed 10 years ago. I had to make a new card and wait another 2 weeks.
The service is excellent. The staff is always polite and attentive to customers, always in branded clothes. Sometimes there are queues, you have to wait a long time. Clear.
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Ярик Жданов
Level 17 Local Expert
August 26, 2024
Well, they're so sleepy. It's just awful. Only in this bank there is so much stupid red tape, so many unnecessary reconciliation procedures. A separate employee comes to verify the passport with the person
It is very convenient after repair. The ticket shows how many rooms are waiting in front of you. The staff is polite. The consultant will help you figure out the information message or choose the right ticket. It is located in a pedestrian zone. There is a parking lot.
Very attentive and friendly staff. It is convenient that the reception at the ticket offices and the banquettes in the hall allow you to calmly wait your turn.
The most ordinary bank, nothing extraordinary! Responsive and kind staff, they will always help if you can't handle the info kiosk, they always find solutions to problems! I can't say anything but a good word! There is only a constant queue, but this is due to the large number of people living there!
When you enter the room, you immediately feel attention to yourself. A very kind consultant is ready for anything: to help with the information kiosk, take a ticket to the right window, answer any question. Everyone is smiling. A pleasant atmosphere, even if there is a queue.
After the introduction of the electronic queue, it's nice to come in. The staff is polite and will always tell you what and how. There is much less to expect than before.
I went to the bank, there was no info kiosk, although there was one before. I ask the employees (who are sitting behind the glass) where the info kiosk is, they say that we do not answer questions without a mask. I ask you again, are you really not going to answer my question without a mask? To which I was told that yes, we will not answer, BUT by doing so they contradict themselves and still answered my question, but they DO NOT ANSWER the question about the infokiosk without a mask... what is the logic of these actions?
no one gave me a mask at the entrance the same way, although by law they must organize the safety of visitors. I do not recommend this branch, I had to go to the center to put money on the card, thereby this branch loses the profit of Belarusbank and customers with whom they have been cooperating for a long time.
Fast electronic queue service. There is always a consultant in the hall who comes up and offers assistance in working with the information kiosk and when working with the electronic queue
Good and friendly staff will always provide assistance if it is needed in the operation, it's just too bad that the area is large and the bank is small for so many people, sometimes there is not enough space. So you can say thank you to the girls.
The bill acceptor almost never works in the information kiosk next to it. I don't want anyone to get in line there. You can grow old there and lose your family
Constant queues.to receive a western transfer, you apply only to one cashier, and then not a cashier, but as an open workplace..They are also responsible for the registration and receipt of cards and loans.as soon as the transfer is finally processed, you go with her to the cashier, allegedly without waiting in line..people are outraged...they have to let the dissatisfied ones through..generally a mess.
There are always huge queues. There is no electronic queue. There are no places to "sit" and a corner for children. The usual relic of the scoop. The staff is not very friendly in some places. Although it is located near the house, I try to avoid visiting.
There is no electronic queue. You can stand for a long time in one window, then once, and then a break, or a long operation. With a small child, going to this one was torture.