The main problem is the information kiosk, which is not monitored. Problems: 1) very often the bill receiver breaks; 2) the bill receiver is full; 3) freezes and does not perform operations (hung for 5 minutes in processing the request); 4) does not accept new 200p bills. And so it has been for a lot of time and
So, I would like to start with the information kiosks. They very often break down, although there is no reason as such, I do not understand, the second is also related to the information kiosk, in January they put money on the card, there was a jam of the bill, although the bill was smooth, what is the problem, it is not clear, we went to the bank and wrote an application for the money to be returned, the bank employee said wait 15 working days as a result, the message about the consideration of the application came, but there is no money, and now, for a moment, the end of March, I understand that there may be some problems in the system, but the bank is a place where there should be no errors, people still work with money, but one of the advantages is that the employees are valid they treat customers well.
Terrible separation due to the size of the queues. I waited an hour and a half to receive the card. 04/28/24 of the 2 service jobs, one (10th place) accepted only 2 clients, and those without a queue (either acquaintances or relatives). I don't even want to visit this department.