The level of service has increased significantly, the specialists were pleasantly surprised and pleased with their competence, interest and customer orientation. They were served quickly, efficiently, and patiently. Smart guys
Belarusbank branch, convenient location. Fast service, the staff is polite and friendly. And most importantly, it is located in the house where my relatives live, with whom I live when I am in Minsk.
So the hour has come when patience has simply burst. It doesn't matter what repairs and upgrades you do there - as Savok remained, so it is! The slowest possible service, one cash register for everyone, change money - sometimes you need to spend more than an hour of time. Of course, the excuse is that people have a break, an influx of people, rush hour and so on -this is a feature of this bank. Just learn how to work normally, take an example from other banks, and if you don't know how to work, make room for others who know how to plan flows, breaks, and so on, not to the detriment of customers. Even without a queue, the service is like in a sleepy kingdom, it seems as if the employees are working on the last day, one negative. Of course, I won't go there anymore, nothing will change because I won't go there anymore. But for your information, change, the place is terrible, you can torture people in this department.
Terrible service. Two cash desks, one of which is closed in turn, the service is very slow, and it takes a very long time to change the money. Why not put a substitute person in during the break, so that both cash desks work constantly, repairs are done and there is no desire to enter at all
The bank is not bad, cozy, the staff are trying to help, BUT not all, I came to change the bill, they did not accept it and did not even explain why and what to do, they just said I would not accept it from you and called the next one
I had a great pleasure. There were difficulties with transferring funds through the information kiosk. The employee quickly explained and helped. It took a couple of minutes. There are no queues, everything is thought out. It's very pleasant.
Not a bank, but don't understand what!I stood for 25 minutes to change the currency!!!!and I did not wait any longer (((one window works for all occasions!Everything is for people!
This is not a bank, but some kind of publishing house. The work is at the level of the 1990s, albeit with an electronic queue. If possible, do not visit this department!
Recently there was a restoration of the bank, after which the queues miraculously disappeared. Constantly fast quality service, help with all questions!
If you are going to Belarus, you can only take the Mir map with you. At Belarusbank ATMs, you can withdraw cash from the Mir card without interest. And in general, you can pay with the Mir card in Belarus everywhere. If you want to change cash, the commission will be 15%. In general, the polite staff, the BCH explained, explained, showed. Thanks!
A good department where you can always count on the help of a consultant who is always present in the hall. The only drawback is the design (not attractive at all, take any branch of Alfabank as an example ... here they have straight chic) and the inconvenient location of the seats
Everything is fine, modern, there is no queue. I couldn't put the money in myself, the employee came up and helped me and the elderly woman in a friendly way, it was very pleasant. Thank you.
Polite attitude to customers. There is an ATM and two information kiosks (one with a bill acceptor). It so happens that the department is free and you don't have to wait, and sometimes you have to turn around. There are enough places where you can sit down while waiting.
For 2 days in a row, I could not extend and receive a payment card in two branches, because they require me to put a mask on my face, but I'm sorry I didn't come to rob the bank, why should I do this retouching. I would like to know who owns this bank? Whose orders is he following? After all, in the decree of the Ministry of Health, paragraph 41.1, there is no word to oblige, but there is a word to ensure, which means "organize, adjust and create conditions" Our President Lukashenko A.G. said "let whoever wants to wear masks, let whoever wants not to wear masks" and he is the president and these are his words, and what are you doing. The bank told me to close my airways..this is who is organizing the genocide of the Belarusian people, it turns out that the airways are already blocked..and it's called caring type...No thanks.I'll take care of my own health... And I would also like to know: 1. Do your employees change masks after 2 hours, because improper wearing leads to bacterial pneumonia, which is more dangerous than viral. 2. Is there a schedule for using the mask?
3. How hazardous waste from workers and visitors is disposed of, whether there are special containers for collecting masks.4. Has a contract been concluded for the removal of hazardous waste and burial?.
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Варвара Волкова
Level 2 Local Expert
December 26, 2023
The waiting time is simply unrealistic. Who works there at all? What kind of specialists? Managing to assemble such a queue is definitely a skill!
If you come on days when pensions are not accrued, then nothing, you can breathe in such a room. I don't like this department because of the not very competent staff.