1. There is not enough electronic queue, in 2024 to occupy a common queue is a horror. 2. There is no separate cash desk for currency exchange, so sometimes you have to wait until a person is served who takes a long time to resolve the issue.
There are no complaints about the employees themselves, but it's time to bring the department to a more modern service format.
The absence of an electronic queue is a minus. Otherwise, a normal consulting bank is usually always in place, ~ 3 windows are working, but you need to look at what operations are performed in each of them