There are no questions about the bank's staff, but the information kiosks are some kind of horror.
There are 3 information kiosks inside the bank, 1 outside. So the one who is outside can spoil the mood well or even make you turn gray, as he can take bills, and then at some point write on the screen about their worthlessness and contact a consultant (on weekends the bank is closed, respectively, and there is no consultant). As for the information kiosks inside, it is not the first time that one of them chews bills (the one that stands alone and closer to the exit). I did not think that such a situation would turn out, I went to the bank to quickly put money on the card, but it was not there. The bill did not arrive on the card, the information kiosk just took it, but did not credit it. Due to the fact that it took a lot of time to solve the problem, I did not have time to record.
The result: the application is written, time is spent, the mood is spoiled
I thank the employee Lilia (in the credit department) for the quality of the work performed. A polite and competent employee. She suggested how to get a loan easier and helped with insurance. A very nice girl
I visited this branch of the bank today. I spent 2 hours there just to open an account. The operator had a very long conversation with the client on issues unrelated to the bank's service. Probably out of the kindness of my heart. Then it was even worse. People began to come by appointment, which no one warned about. Then the windows were closed for a break. The bank employee herself constantly consulted with the head of the department on the simplest issues. It was impossible to avoid a relationship with this bank, because credit money comes there. This is such a trap in the form of Belarusbank branches .