A good place to solve various problems, sometimes there are significant queues waiting for more than 30-40 minutes. But more often they work quickly and professionally.
Unfortunately, after a previous negative experience (I am currently working with another bank), I was forced to contact this bank again, due to the high commission of my bank when transferring to the account of a government institution.
I was limited in time, so I went straight to the head office in the hope of making the transfer quickly. I took the ticket and waited my turn. There were at most 5 people in the hall, 5-6 cash registers, if I'm not mistaken. Unfortunately, the number of people in the queue in front of me is not reflected. A lot of people who came after me entered the ticket offices, but I continued to wait. Then I went to the same ticket office where the people who came after me went. The distribution system is not clear, just as it is not clear how long you will spend waiting at least approximately, especially since I did not have any such important issue that would require a specific specialist.
It seems like a small thing to wait an extra half hour there... But if it had been visible right away (the room is full; 100,000 people are in line for a ticket), there would have been no questions, I would have gone on.
As it is, the building is certainly beautiful.
Addendum after the organization's response: The biggest problem is that you don't see the problem (or even worse, you think it's normal). I think everyone knows perfectly well how the electronic queue works, thank you for reminding me again. Of course, the tool is good, but the implementation is so-so.
Good evening!)🎄🌟 Good bank! Banking services and products that are suitable for every category of citizens! It is wonderful! It is true that Belarusbank is always there!!!)