Belarusbank
135 reviews
May 30
Mortgage department specialist Naumenko Marina Vladimirovna. You are a wonderful specialist, it was pleasant and easy to work with you. It is immediately obvious that the person is in his place. We have already written thanks in the bank itself, but you can write thanks a thousand times to such a gold specialist! Thank you so much for everything!
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February 27
By chance, I had to contact this bank. I can't say that the bank is bad, but when contacting the bank, you need to have a lot of time. I went to the bank and took the electronic queue ticket at 11.33 and got into the window itself only at 12.59. that is, I stood in line for 1.5 hours. I think people should see which ones they are in line for and how many are in the bank by appointment, etc.Otherwise, people come later and pass by, but you come earlier and stand and wait, and it's even more fun when you finally see your number three on the scoreboard, but then it becomes fifth, it's very interesting. So I advise those who go to this bank to either sign up earlier or have unlimited time and patience! I repeat once again that I'm not saying anything bad about the bank, but still I would like to ask the bank administration to develop some kind of mechanism for recording and for a first-come, first-served queue, otherwise not all people know about recording and the administrator in the hall has to explain to everyone the organization of the bank and the preliminary recording. As it is, the building is beautiful, and there are comfortable places to sit while waiting for your turn, but if you're lucky enough to sit down, you'll just stand on your feet.
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May 12
The organization of the work leaves much to be desired, to put it mildly. Okay, out of 8 cash registers, 3 actually work, and that's conditional. So letting "your" girlfriends pass out of line when people are waiting in line for more than 2 hours is always welcome. Just today, 05/12/2025, I came across this situation. The scoreboard indicated my number as the next one in the free window, but in fact, according to my type of operation, the following numbers took place. Moreover, one person was allowed in without a number at all. Again, "from friends", apparently. What makes you think that? The consultant "hee-hee haha" with those who went without a number (but again, let's say, a bank employee or something else, in theory), as well as "hee-hee haha" with the next client for my same type of operation. Very... curious, to be honest.
I understand that when a person needs to pay for something from another service at the checkout, it is done quickly and there are no questions. This is how such clients are usually given numbers and it is immediately clear that the person only needs to pay quickly and that's it.
To the question that since the electronic queues work so terribly in this department, maybe we should go back to live? Well, so that godmothers, matchmakers and other nonsense are not allowed to pass out of turn?
It's a mess! I have successfully sent an official complaint against this department. And I want to warn the others that your place in the queue is virtually indefinite. And if fate has already managed to make you a client of this particular branch, be prepared to spend more than 2 hours waiting, or maybe all 3. In general, I wish no one to be a client of this branch. All the best!
P.S. Especially for a potential answer. We all know how electronic queues SHOULD work, but the fact that they don't actually work that way is entirely the fault of this department and the management.
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February 2
A good place to solve various problems, sometimes there are significant queues waiting for more than 30-40 minutes. But more often they work quickly and professionally.
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February 2
Unfortunately, after a previous negative experience (I am currently working with another bank), I was forced to contact this bank again, due to the high commission of my bank when transferring to the account of a government institution.
I was limited in time, so I went straight to the head office in the hope of making the transfer quickly. I took the ticket and waited my turn. There were at most 5 people in the hall, 5-6 cash registers, if I'm not mistaken. Unfortunately, the number of people in the queue in front of me is not reflected. A lot of people who came after me entered the ticket offices, but I continued to wait. Then I went to the same ticket office where the people who came after me went. The distribution system is not clear, just as it is not clear how long you will spend waiting at least approximately, especially since I did not have any such important issue that would require a specific specialist.
It seems like a small thing to wait an extra half hour there... But if it had been visible right away (the room is full; 100,000 people are in line for a ticket), there would have been no questions, I would have gone on.
As it is, the building is certainly beautiful.
Addendum after the organization's response: The biggest problem is that you don't see the problem (or even worse, you think it's normal). I think everyone knows perfectly well how the electronic queue works, thank you for reminding me again. Of course, the tool is good, but the implementation is so-so.
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January 9
Good evening!)🎄🌟 Good bank! Banking services and products that are suitable for every category of citizens! It is wonderful! It is true that Belarusbank is always there!!!)
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January 18
At some point, while waiting in line, the girl came out with an offer to go have an operation through an information kiosk (for some reason, she decided not to mention the percentage of payment during the operation). Yes, people usually come to the department working on Saturday with operations that can be carried out independently through the information kiosk. At the same time, literally five minutes before, both information kiosks were busy.
It's a pity, of course, that the workers of this wonderful institution were disturbed by their stupid queues.
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December 27, 2024
A convenient branch to visit, however, despite the terminal and the electronic queue, the wait can last more than half an hour, which is a very long time in modern realities. In general, the staff are competent and responsive.
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March 24
Quickly, efficiently, and without queues.
Nicely
Clear.
One disadvantage is not finding a place to park.
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January 30
The building is a 15-minute walk from me. I've contacted you several times about the card and more. The staff is always friendly, they explain everything in an accessible and understandable way. There are no long queues, I solved my issues quite quickly. It's nice to deal with nice people.
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December 10, 2024
The slowest service of all the banks in the city. Even if there is no queue, you will sit for 20 minutes waiting.
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March 21
A good bank. Positive: good staff, good security.Cons: long wait.
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May 14, 2024
An excellent bank, excellent organization of all processes, attentive and polite staff are always ready to answer and solve problems and problems of customers.Thanks for the work.
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April 7, 2024
I recommend it! They will help you efficiently and quickly, tell you everything and advise you how to do it better. Nice staff!
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August 31, 2024
A great bank. Almost all types of operations. There is a good waiting area in the operating unit. The queue is moving at a normal pace.
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April 20
Fast and clear. Pre-registration at the mortgage office is possible
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August 27, 2024
The bank of regional significance works through a stump deck - there are few windows, long queues, a lot of people. It is better to choose another department for operations, if possible
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June 1
Terrible bank
How many times have you been, there are a lot of empty windows, and you stand for at least 15 minutes
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March 1
The building is quite new, a normal bank
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May 28, 2021
Words of gratitude to Tamara Nikitina, an employee of the department 300/3006 of Gomel! Polite, attentive, correct, tolerant, all banking transactions were carried out promptly, in simple words, perfectly.Communication with such a professional is a great pleasure and causes only the most positive emotions!
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May 15
Terrible service, endless queue
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August 14, 2024
Pumps for water supply and sanitation I do not know why you do not answer it was not last year it will not be on Monday in
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April 29, 2024
It is not a bad bank, good and responsive consultants, especially pleased with the mortgage department)
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April 22
The card was issued for 1.5 hours. Violent guys.
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August 19, 2024
The bank is good, but, like everywhere else, you will quickly get to the right cashier once, and another time you will be more than half an hour...
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August 10, 2022
The service is at the highest level , a specialist is always present in the hall. Which will prompt and help you choose the right one in the electronic queue. There are polite specialists at the ticket offices, they serve you quickly.
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3
November 19, 2024
If the parking issue were resolved, it would be 5+. In general, everything is fine
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February 4, 2022
Judging by the building as a whole, I ask myself the question: "Why is such a huge bank?" For the sake of show-offs? I have been inside many times, I have never seen a large number of people, except in the service hall for individuals. Although there is a queue for coupons, and there are a dozen ticket offices and everything is in operation, the service is slow. By the way, all cashiers are polite. Although there are places to wait, you want instant service from the appearance of the building. Came-paid-left... 2 min. I liked it
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July 7, 2022
Very nice people are friendly and calm, who know their business😁👍❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️🔥❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
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3
September 24, 2023
A great office, most of the time it's a queue, so the staff are polite, everything is fine
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August 19, 2022
A good bank. I stopped by on the way to exchange Russian money for Belarusian ones. They showed me everything, told me where to go. The staff is polite, very cultured. I recommend
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August 25, 2021
Calculations are made here for the early use of family capital, so I use the service of this bank. The specialists are polite and competent, the service is qualified)
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March 19, 2024
It is very convenient and you can get advice without standing in line
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May 26, 2023
Beautiful and comfortable. But the exchange rates are very low.
We refused to exchange Russian rubles for Belarusian ones. Russian russians exchange 2.7 Belarusian rubles for 100 rubles, paying for purchases in Russian rubles, the exchange was much more profitable. Per 100 Russians, 3.5 Belarusian
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September 22, 2021
The head of lending to individuals, a lovely brown-eyed blonde, wonderfully and professionally served my age-demanding daddy.
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October 27, 2024
The service is good, the staff is qualified, the bank is reliable
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December 7, 2022
Lyudmila Vasilyevna Kolosok, a true professional in her field, even in the most difficult situation, she will do everything to help the client! Thank you very much!
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October 12, 2021
Very adequate staff (which cannot be said about the bank itself and its rules), there are almost no queues (or am I so lucky?), an ATM and all the inscriptions in Braille, it is convenient to move with both a baby stroller and a wheelchair..
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September 17, 2021
I would like to express my gratitude to an employee of the support department named Pavel. I advised and helped to avoid the problem. Thank you, keep it up.
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August 21, 2020
Wild queues. There are 1-2 cash desks out of 10 that accept payments. There is a queue for 1.5 hours!!! To the bank! This is not normal.
Belarusbank cannot accept loan payments through the ERIP in any way. I pay all payments through the ERIP, and to repay the loan I have to go to this branch. It's a pity you can't put 0
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February 2, 2022
There is an electronic queue, a spacious waiting room, not very convenient parking, the waiting time can be long enough, there is a terminal for payment
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December 6, 2022
The service there is good, they help, they prompt if necessary, the attitude towards customers is excellent, but the waiting time, you won't guess here, depends on how many people...
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August 20, 2023
Staff with high self-esteem, do not hame and okay, work with a stretch, probably the management is very annoying...
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February 2, 2021
Friendly staff. They will always help in a difficult and unclear situation. Only the service is a bit expensive.
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January 23, 2023
The waiting time, as in any other bank branch, depends on the actual time and date, the staff is always polite to all questions and always received all the necessary information.
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January 30, 2022
I contact this department very often. The largest branch in Gomel, electronic queues, courteous staff. The only drawback is that there is nowhere to put the car, the parking lot is always clogged.
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March 23
The norm
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September 8, 2023
The best bank in the country, good staff, everything was undressed and served on a platter
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February 29, 2024
Polite and friendly staff
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September 23, 2023
They are the only ones in Gomel who agreed to help with the National Bank, and they did not ask for money
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