Good service, there were no queues a couple of times, maybe the area is like this) electronic queue, consultant. The parking lot is always full, but this is the situation everywhere in the center.
I called on 11/29/24 about receiving a certificate of repayment of the loan. The girl told everything in detail, picked up the nearest branches, explained everything. Thank you so much for your professionalism
Excellent bank employees, help with advice if something does not work out in the information kiosk, I would like to note that they began to work much faster, previously it was possible to sit in line until you turn blue, now everything is fast and high-quality.
Everything is clear and fast, without waiting. They immediately prompted me with an electronic queue, almost immediately my turn came, and everything was done so quickly in the window that I did not notice. The staff is good, and the work is top-notch, thank you very much!
There is an ATM near the bank. The staff is polite. They always answer questions and provide assistance if there are difficulties using the information kiosk. Sometimes there are queues, but cashiers work fast
Convenient location, there are almost never queues , ATM and ATM are open around the clock on the street, which is very convenient, the staff are friendly and helpful. It was 27.01, the girl helped transfer the money to another country. She explained and demonstrated how it is done in an accessible way.
During such a difficult epidemiological situation in the country, they do not serve customers in the salary window. Of the 5 windows, only 2 are working. A lot of people gather in the room. Regulated breaks on the windows are not observed. The information kiosks are also full of people. To pay for the apartment, I had to wait in line for 1 hour and 40 minutes. And this is on a weekday at almost noon.
After the repair, it is very pleasant to enter this department...I am pleased with the presence of information kiosks both inside and outside, competent girls are consultants who themselves always very unobtrusively and politely offer their help....an electronic queue and a convenient waiting area, the presence of air conditioners - everything is for people!!! thanks
An excellent bank branch, the staff helps if you don't know something and always tell you where and how to do it, although there are very long queues in the evenings
I see a lot of complaints about the bank and they surprised me. I really don't know what time it opens, and there are a lot of people there at times (this has not been the case for the last two days), but the service there is professional and kind. And people who pass faster than those who are waiting are, for example, me, since the bank has a preliminary appointment, and if a person is limited in time and appreciates him, he can make an appointment before coming.
Disgusting bank! It does not work according to the schedule! It's still closed at 9:20 and it's not the first day. Of the 5 windows, 3 are working, and payments cannot be made in one of them. The queues are constant, they work very slowly. A typical picture is when another employee stands above the intern who should be in the next window and make payments with her, and the intern constantly makes mistakes, pokes the wrong buttons and reprints the bills 2-3 times. As a result, yesterday I took a coupon at 18-10. There were 13 people in front of me, I did not have time to pay the loan. Today I arrived at 9:20 a.m., the bank is not working, people are standing at the door, pulling at the door and are outraged that they have not been able to get to the bank during the specified working hours for several days. They need to decorate the complaint book, maybe something will change.
Somehow, the work with clients is not properly organized, there are constant queues, some people sit for 1.5-2 hours, others are serviced in 10-15 minutes. It's very unpleasant when you've been sitting for more than an hour and you don't know when the queue will reach you, but a person comes, 20 numbers later than you and passes in front of you, and you stay waiting, as if you have no other business, came earlier, defended a live queue and you know that no one will fit in front of you, and It's a mess right now!!!
There are always a lot of people. An electronic queue that distributes the order of reception of visitors, not according to the order of receipt of the voucher, but according to the importance of the operation for the bank.
For a very long time...
Well, right now, a very
electronic queue does not save, if there is a need to pay for something through the cashier - focus on the hour of time spent
After the reconstruction, although the queues disappeared, before the reconstruction, I did NOT go there, the queues were crazy. I used to walk next to winners 89 in BelAgroPromBank.