The woman behind the counter with short white hair is just rude, she doesn't do her job, she answers questions about customer service as if she's doing a great favor, and she doesn't do her job, she's completely forgotten about the banal culture. other employees also do not know the bank's capabilities, they first sent them to an ATM, then they found out that such an operation could not be done there, they sent them back to the cashier, as a result, they had to queue again
. I demand a lesson in manners and communication with customers for all employees.
In the department, not a single employee knows how to make a payment to erip, the cashier sends it to the information kiosk, and the consultant in the information kiosk simply can't sleep, doesn't know how to make a payment for hygiene services, says that it's not paid for in erip, with the phrase what do you want from me. As a result, I also had to pay a commission of 2.5 rubles. It's not a lot of money, but it's still not pleasant. I was just horrified to see once again that Belarusbank is a terrible bank.
Larisa Bachilo and Lyudmila Kuzminskaya are wonderful employees! They issued the necessary certificate the day after it was issued (although I was initially told that it would take 5-7 business days to produce it). Bachilo L. D. is a polite and intelligent employee, answered all questions!