Hello! Friendly and very friendly staff, there were some minor problems with the ATM this morning, they helped to solve it promptly and in the shortest possible time))))))))
We solved the problem with the card, the manager Maria helped a lot, as well as the girl at the information desk too. Very nice staff, everything was done 👍
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Мария
Level 3 Local Expert
July 19
It is very convenient to visit the railway branch of Belarus bank if you need cash before leaving. And the queue is very rarely large!!!
The location is convenient, but unfortunately there are very long queues, they work slowly, only two cash desks are active, you have to wait a long time for such a number of people, unfortunately you couldn't wait for the queue, the impression remained terrible
Two windows are working. The sequence of receiving clients is not observed. I took the ticket and waited for 40 minutes, at the same time 3-4 new customers came after me.
It is convenient to get off the train and immediately exchange currency, there is no need to run anywhere. The exchange rate is good, which is very nice, considering that the exchange office is at the train station. There are two ticket offices in separate pavilions, there is practically no queue. Everything is fast.
Pleasant environment, clean. As always, the staff is neat and pleasant. I was making an extract from the card, the girl noticed that the card was running out and offered to make a new one. They were quickly issued on the spot.
A "wonderful" branch of the bank, in which employees do not know what operations can be carried out if there is a certificate of inheritance. I began to doubt my own rightness until I called the contact center. I had to go to the GO with my question, so that I could be sure.
These are sad booths.
Here is a question for Belarus Bank.
This is the face of Belarus, that it is impossible to make them more decent.
Then there are the eternal dilemmas with payments by ERIP!!!
What is so difficult at the train station to make the whole range of online transfers and payments?
About ATMs in foreign currency, I will keep silent.
But this is an international train station and not everyone has the desire to shoot everything in RB money.
The essence is more service, a little bit.
On the bank's website, the maximum rate of acceptance of the Russian ruble by branches is 3.12, but here I was accepted at 2.92 - there was nowhere to go - I was late. I didn't expect such a run-up. I lost 70 Belarusian rubles