Today I am at the branch of Belarusbank on Molokova Street.
The card has demagnetized, so I can't withdraw cash, I can't pay at the terminal, that is, I'm not solvent ...
Two specialists work in the hall
I've been waiting for 25 minutes, judging by the fact that there are still a couple of people in front of me, I still have 40 minutes to cook here.
Why should I waste an hour on the simplest operation?????
The work is abominably organized.
Employees tell me how difficult it is for them to work, that there are not enough staff, offering me to get a job with them))))
Is this the solution to the problem, is this how conflict situations are solved????
So, the registration time is 13.21, I was invited to a specialist at 14.08
Clean, tidy rooms, queues are often large. The staff is polite. There are many branches around the city. There are ATMs and terminals. There is a currency exchanger.
I've lived nearby for a long time and I can say that it's a decent bank branch for our area. Sometimes it's crowded and mostly it's old ladies...but what can you do if their grandchildren do not teach them to pay for a communal room and an apartment from the phone. It was convenient for me to apply there. The staff is decent and qualified.
It just got terrible. As soon as I do not enter, one window works. It's good that there is still a consultant. She's clearing the queues. Thanks to her.
A terrible bank.
There are constant queues and this is not their biggest problem.
Their services are not understood by ordinary people.
They don 't know how to explain .
I often encounter a problem when elderly people do not understand how to pay for their services, for example, a magnet card.