I really liked the attitude of the bank's employees towards their customers. They will always explain and help politely. This is especially true for the elderly.
The order of priority of customer service is not clear at all. You can stand for half a day with a banal operation while a bunch of people who came after you are served in front of you.
It's bad, there are queues at banks, and the staff is afraid of customers, when issuing a card, 4 people sit in the office, and one lets go. The rest of the chii are chasing