I have repeatedly visited the above-mentioned institution, I can't name it any other way. I really didn't like the customer service. I have been a client of BELARUSBANK since 2002 and almost always there are some small problems, and most of all, the imposition of various services by the staff always pisses me off, they always offer to buy a lottery ticket, you need them and buy them, sometimes they offer insurance at an inflated price in BELGOSSTRAKH cheaper, the ATM on the IPD almost constantly spits out the national currency as if it were fake the same the bill must be inserted several times and so you can continue indefinitely with only solid disadvantages.I DO NOT RECOMMEND IT
Today, after visiting this department, only bad impressions remained.
The situation is as follows: I came to the branch to hand over the proceeds at 14:47 (the bank is open until 15:00), took a coupon. There were 5 people in the queue, 3 operating windows were working. After me, 6 people came in, if not more (one girl took a ticket in 59 minutes)My ticket was called at 14:59, when I went to the window, the girl decided to explain to me that today the department is open until 15:00 and, to quote: "you need to come in advance and take the ticket." After the girl accepted the proceeds, I politely asked to exchange euros, to which I heard a rude reply: "it's no longer possible, I have 6 people in line."
On the basis of what, the employee of this department refused to serve me? Who is to blame for the fact that they do not have time to serve customers before closing? Moreover, I did not come 5 minutes before closing time!!!!
Boorish attitude towards customers.
For example, the Belarusbank branch, along Tsentralnaya Street, has very responsive staff, never had any such situations happen, they accepted it a minute before closing, without various complaints and were always polite.
And the employee of this department just ruined the mood for the whole day.
I recommend that the management take a closer look at their employees and select them according to very important criteria.!
There are long queues, 2 ticket offices are open, there are only 6 chairs for waiting, all the steps are broken at the entrance, the only thing that pleases is the staff
We blocked the Magnet card when there was a debt of 1p!!!because something has changed in their subscription fee deduction. A customer-oriented bank would have called before blocking the card due to a debt of 1 bel.r.! They also called here more than once, but upon blocking. Gloat) and inform, attention - to unlock the card, you need to pay 2p for each month before the expiration of the card! I had to pay about 30 rubles in order to replenish my account. This is not the only complaint against this bank, just one of the last. And I would like to add: people, be careful and attentive when working with this bank. And "specialists" - learn HOW to work with the girls of VTB Bank, BelVEB...
The staff is polite, but the work of two ticket offices collects crazy queues!!! Sometimes I stand and leave for 20 minutes. The queues are terribly long.
Although the operators work quickly, however, especially on weekdays after work, there are very long queues. There are consultants who will help you figure out the payments until the last moment (for which you type how and what to pay for yourself), and there are those who just go to the cashier, although there is already a commission when paying for some types of services...
The bank is not bad, the staff is kind and competent, so far they have helped with all the questions that have arisen. The only thing that confuses is the information kiosk that is on the street , I'm glad that it even exists with a bill acceptor , but it is often filled with money , which makes it impossible to put money on the card . I was upset several times. So it would be 5/5
3 windows were working, a very long queue, then another window was opened, we left, because we were tired of waiting, there were few chairs, we were sitting on the windowsill.
If the bill acceptor does not work in the information kiosk, then for some reason they do not warn about it. After all, at the entrance to the bank, you can put up an ad so that customers would not stand in vain in the queue at the information kiosk.
One cash register is working! There was a queue waiting for 30 minutes to change the currency! At the same time, the employees went about their business.
The bank branch is good. I often go there. Excellent staff. The only drawback is that there are few working cash registers. And there are a lot of people, so long queues form.
Separately, I would like to "prompt" the bank's board: do not rush to close the cash desks and branches, we will still need them. Since "plastic", information kiosks, mobile applications and similar innovations are still very, very far from perfect. Today, after all, cash in a wallet is a much better guarantee of stability than non-cash on a plastic card. In addition, live communication with a person (operator, cashier, consultant), will not be in any comparison with a soulless gadget, program or device.
Very good specialists! They will listen carefully and help you deal with any questions. It 's hard work working with people nowadays. Well done girls - You are the BEST! thanks !!!