I went to the mortgage center today. The queue came up quickly, but the consultation itself leaves much to be desired. Dear employees of the mortgage center, people come to you who may not know many terms and nuances. It is not our responsibility to search for information on websites and come to you for advice, savvy, as for an exam. People come to you for help and your obvious disinterest discourages any desire to deal with the bank. My consultation ended prematurely- the employee's phone rang and she started working with other people without finishing with me. It's a shame and a shame. I consider this a "wonderful" attitude towards my client.
There is room to grow. It so happened that I visited them 4 times. 2 times I came across good consultants. But the other 2 - there are people who are clearly not satisfied with their work and as a result this is reflected in the customers. The politeness in the answers is 0. As if I'm a fool who doesn't understand anything. But for this, they should be there - to explain incomprehensible points
Good staff, excellent advice when applying for a loan for construction in a mortgage office. It is better not to pay for services here, in a bank branch, because pensioners are going to pay here at lunch, as if they do not have time before lunch and after. The advice is to make payments in nearby bank branches, and they are nearby.