Terrible treatment of customers. I needed to put money on my card on 08.08. and the amount is not small. I didn't have a card with me, the consultant told me that this can only be done with a passport. I went home to get it and came back to the bank. At the checkout, I submit my passport and say that I need to put money into an account without commission, there is no card because it is in another city. The cashier convinces me that this cannot be done at her place only through the terminal. I thought maybe I messed up something and went to put money into the account through him. The commission is 2%. I also asked her again, are you sure you can't?? The answer was no. As a result, the commission went out by as much as 20 rubles. the same consultant comes up to me and asks what I did not do through the cashier) I answer that it is impossible there) as a result, the remaining amount was deposited through the cashier)) and I was accused of explaining things the wrong way..it's a very difficult operation....What to say.. service) There are no complaints about the consultant, she is polite, will explain everything and immediately understands customers for some reason, unlike cashiers. It is necessary to explain to clients calmly and politely, after all, this is their profession and they are taught this. Therefore, there is no desire to go to this bank anymore.
The worst branch in the country , there is always a crazy queue and at the same time there is 1 cash register .There is a crush inside and people ( the elderly ) are forced to squeeze on the street .If it is possible to do your business in another department , it is better to go there .