A great place, it's not hot, there are places to wait, a cassette air conditioner works in the bank, it's fresh and you won't get sick. The consultants are polite, help to work with the information desk, polite operators, pleasant colors
The branch is next to the metro. It is always difficult to park, because it is necessary to stop in a traffic-clogged courtyard passage.
It's spacious inside, there are a lot of cashiers.
Thank you very much to Ulyanochka, a very pleasant beauty for her politeness and help, always when I come in, I sit in line at the bank, I come to help, thank you for caring!
A wonderful bank! I rarely use it, mostly online payments, but if you have any questions, the staff will always help and explain. If there is a queue, it is electronic, without panic, without fuss!
Disgusting. There is no other way to say it. How many attempts do I need to make to get to an employee after serving time? Probably 3 or more...Because I have neither the strength nor the desire to sit there for an hour. If those who took up the queue half an hour before the end of the service were not accepted at my work like that, we would all be given such cradles...Well, nothing...you will also get to us)))
p.s. well, of course, it is more priority for the bank to perform a currency exchange operation than the one where the bank remains without "bonuses", therefore, someone waits in line for 5 minutes, and someone from half an hour. "Thank you."
The slowest bank I've ever met. What 6 years ago, what now. I stood in the queue of a half-empty bank for 35 minutes this morning for currency exchange, 4 people were served during this time. I was late for an appointment with a doctor, which I waited for 2 weeks, did not wait for my turn, could not stand it and left. There are 2 cash desks, one closed was opened for the view, but without an employee, so that it would not seem that there are too many closed cash desks
Dear Head of the bank branch 510/245!
I would like to draw your attention to the outstanding work of your employee, Yana Yurievna, who provided me with a service when opening an account in foreign currency on June 21, 2024, as well as its replenishment.
Her professionalism, attention to detail and responsibility for accepting funds made a deep impression on me. Yana Yurievna gave me enough time, explained all the nuances in detail and answered all my questions. Thanks to her patience and scrupulous attitude to her duties, the account opening process was easy and without any difficulties.
Yana Yurievna's competence and attentiveness are an example of the high standards of customer service in your bank. Employees like her make the bank a better place and deserve recognition and gratitude.
I am sure that such efforts and dedication should be noted and encouraged. I ask you to consider the possibility of rewarding Yana Yurievna for her contribution to the work of the bank and her exemplary attitude to her duties.
This bank is the most honest and reliable, there are many operators, an electronic queue for services and attentive staff, I was served quickly, did not take much time, I was satisfied
It was October 22nd at noon.Only two windows were working, they stood in line for two hours.Terrible service organization and disrespect for customers!
Was only 1 time. It was necessary to put money into the developer's account. There are 2 or 3 information kiosks in the hall; the consultant helps, just for such cases, if something does not work out. Well, as everywhere else, an electronic queue.
All organizations with the name at the beginning of Belarus are Belarus... All well done
See original · Русский
Show business's response
Глеб Ануфриев
Level 6 Local Expert
February 6, 2024
Everything is fine, but the queues are very long and sometimes you sit for an hour or two. And all because not all windows work. The staff is good, they always help customers.
I have never stood in line for so long as here, and unfortunately this is not an isolated case. You are guaranteed to spend at least 20 minutes in the queue
We went to change money.Usually this is the fastest operation, which does not take much time and it is quickly taken, but here we sat for half an hour!
There are few people in the educational institution, always when I come to pay the loan, I pay everything within 5 minutes. The consultants are competent. The location is convenient.
Most often, they serve you quickly here. At least there is always a consultant in the department who will help you, for example, if you took a voucher to pay for something at the checkout, he can offer you to do the same faster in the information kiosk, help you choose the right type of necessary service and the like.
They have never been rude or deceived here. Always friendly and professional.
In principle, the bank is like a bank. Apparently, since there are no comments, therefore, the work in the bank with clients is built correctly. Polite consultants will help you figure it out and pay at the terminal, answer and prompt all your questions. Otherwise, everything is as it should be, an ATM, about 6 information kiosks, an electronic queue, waiting areas. Well done.
A terrible bank, employees are like turtles. You wait an hour and a half, they serve one person for 30 minutes. They hang on the copier for 5 minutes looking for the right button. Disgusting. You can grow old here. It's a pity to put even 1 star.
There was an opinion that the department was not particularly busy. I came in at different times, and it was always sparsely populated..
The service is like everywhere else, normal!
There is no bike parking.
The service is good, the staff is kind, the attitude towards the customer is responsive, the queues are like everywhere, depending on what time you come in.
Good repair, everything is well organized, there are two electronic terminals inside, maintenance by electronic queue. It's warm in winter and cool in summer.
The worst branch, for any operation in the bank, it is necessary to completely cancel all plans for the day.
Come in advance, stand in line for an hour, and see how people who came later than you are served faster.
the bank is like a bank ! doors, windows, banking.
See original · Русский
Show business's response
А
А Е
Level 7 Local Expert
February 26, 2023
There are incompetent employees who cannot determine whether or not they can change foreign currency. As a result, with the help of her colleagues, the currency was successfully converted.
I haven't had a worse trip to the bank yet, so that you understand, I stood for 1 hour and stood and left (I had this at first, I didn't even have the strength to deserve it)
Of course, this is hell on earth) FOUR ladies in branded clothes are wandering around the hall, but TWO customers were called through the windows in an hour.. I have no more words)) and these ones seem to be nice and cute, but it's NO use)🤔