I've been to this bank too. I paid through the information kiosk. I will say that this department is one of the largest in terms of area. 8 cash desks plus a currency exchange, plus 2 information kiosks very quickly let visitors through. You don't have to wait long. Everything is automated, in plain sight. The cashiers are nimble and friendly. Information assistance in the person of an employee is always nearby. Convenient, I liked it. I recommend
The service wants to be better. The review concerns the bank on Frunze St., Gomel.
To pick up a payment card forgotten in the information kiosk, you need to wait 2 days. That's the speed of work. They say wait for the SMS. Then come back. The card is transferred to the accounting department. There it is entered into the bank's computer. Then she is lowered to the 1st floor (apparently she is carried by a disabled person or a blind person). That's the kind of dancing. Therefore, even 1 is a lot. Dear cardholders of this bank, try not to forget your cards.
Previously, I used the services of this bank regularly, since we lived nearby...but I didn't like this bank and that's it...and one day, infokiosk also transferred money to some charity...I had to go to the central bank to write a statement, of course the money was returned...in a month...but it seemed to be a failure for all BB, and as for this particular bank....well, the bank and the bank, like many others, fortunately the electronic queue appeared, otherwise the grannies got to take a queue at all cash desks ...)))
I was passing through Gomel and went to this bank.Very attentive staff.The female consultant in the hall is just super!! A professional!! Greets clients, smiles, explains everything politely.Well done!! I was impressed. Give her a bonus!!!
It is not very convenient to have a lot of windows, there is only one cash register for payment operations and there is always a long queue, I did not pay for communal services and it is inconvenient for me to have a large sum in ifokios.
As usual, there is an electronic queue, many pensioners live nearby, so get ready to wait, the staff is also not very efficient, they have nowhere to hurry.
All employees, including the management, barely move and only create a kind of work, you ask them questions they can't really explain anything and in general they don't care about everything they are on salary