There is always a queue, one cash register is working, how is it? Raise the PO for employees or hire additional employees. The guy at the reception is a credit, helps and is very polite, only because of not 4 🌟, so generally 0 !
Polite staff, cozy room, good consultant, fast service, everything is super 🥰
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Валиева
Level 5 Local Expert
November 27, 2024
It's kind of dark.
There is one information kiosk, there is always a queue, and this queue is confused by who is behind whom, some kind of swearing. The consultant does not control this in any way and does not offer assistance to elderly people who find it difficult to master the payment process, which is why the problem is growing even more....
I always get in line. There are more reception windows than there are employees. The specialist on duty is trying to speed up the maintenance process. There was no card, I had to go to another branch, but they were already warned and everything was ready, they took it out of turn, they served it quickly.
The staff is good, polite cashiers and a very good consultant, how many times he came in, he will always politely tell you the solution to problems 5++
There are practically no queues, only on the days of salaries and advances (10-20 days)
The staff is polite, they try to help if the visitor does not understand something.
Air conditioners are working
There are a lot of people, mostly pensioners, the room is not large (because of the crown, it is very dangerous there now) the electronic queue. According to the coupon, there were 3 people in front of me (people stood mostly to this ATM that makes payments, again pensioners to whom a consultant stands and explains for a long time - because of this queue) well, I solved my questions in 10 minutes. The staff was wearing masks and gloves. She worked at 3 cash desks and 2 consultants. I was on Friday at around 14-15 o'clock. A very steep staircase! Grandmothers crawl over them a little (the bank is on the 2nd floor)
Consultants answer the questions posed, and operators generally work quickly. There are almost always a lot of people. There were failures in the databases a couple of times (computers hung up), but this is a complaint in general to the organization and programmers.
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Владислав
Level 9 Local Expert
September 9, 2022
The consultants will always help, everyone is very polite. There are usually long queues and you can wait for 30-40 minutes until the queue reaches you
It is located on the second floor, there is no ramp, elevator, in general only a staircase, which makes it difficult for people with strollers, the elderly, people with musculoskeletal problems to visit. Although the bank is the only one in the area
The hall is located on the second floor. There are many comfortable benches for the seat. Electronic queue. Spacious booths for customer service. Difficult issues are solved without irritation.
The introduction of an electronic queue, the arrangement of waiting areas, extraordinary counseling for elderly visitors, but often a shortage of specialists and the creation of queues.