The office is very conveniently located and relatively modernly equipped. The consultants are quite qualified and polite by the standards of state-owned banks. But the people at the ticket offices are unskilled and often frankly boorish.
The processes adopted in the bank also leave a lot of room for improvement. Of course, it's not easy to move such a machine, but you don't need to invent anything - learn from competitors and colleagues, they are already two steps ahead.
There are constant queues, mostly 1 or 2 out of 4 workplaces, plus the work of specialists at the workplaces does not correspond to the schedule indicated on the signs for each workplace. To perform the simplest operation, you will have to sit here for an hour and a half at least
The most popular bank in the center, although there is a constant queue at any cash desk. Solves quick questions, there are employees to help at the ATM and an information kiosk.
I ordered a Mir card from the bank so that I could transfer money from a Russian card. The staff is very polite and attentive. They helped to add a card in a mobile bank, explained everything. I am very satisfied with the service!
Good day to you! The administration of Belarusbank assured that it would provide Bank services for my money, but it did not fulfill its promises, Belarusians forgive me, I threw Belkart and Shchodraya cards into the trash near the bank.I am not a client of Belarusbank.There are many banks in Belarus.If Belarusbank is shut down (there will be a second Ukraine).Free astroprognosis.
Alexey Kokorenko.Mogilev.03/20/2022
Long service time. When the cashier is scheduled to close for a break, they do not warn you. They say that it was necessary to read the schedule. You can also voice it in advance to customers so that they don't expect it!
In general, I give one star to the entire bank: the application is poor, the transfer fee is inside the system, the epip comes only the next day in the evening. No interesting bonuses, promotions or the like are provided. Belkart is generally a separate topic. Savok in one word. They survive only at the expense of monopoly.
Moreover. No matter how you enter this department, there are always queues. I was here today, I waited an hour. It's just terrible.
I called in advance, made an appointment with a specialist to receive a money transfer and clarified if there was the right amount.The specialist's answer was in the affirmative.When I arrived at the appointed time, I was invited and quickly served.When it came time to give out the money, it turned out that they had to be collected, I waited 20 minutes.
And the meaning of the record.I lost my time, but I thought I'd save it.
In general, therefore, 1 star.
After the renovation, to give it its due... It is comfortable and beautiful, the staff is polite. There would be a little more space. Let them develop.