A good department.The staff are VERY pleasant, polite, patient, intelligibly explaining and ready to help. Yes, there are queues. And where they don't happen. I have never come out of there with discontent yet. Everyone will always prompt, explain, and advise.
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O.Bondar-L
Level 5 Local Expert
March 7
I like accessibility. Close to home. But that's also why there are long queues during rush hours. There is an information kiosk, but it would be more convenient if it were outside. There were no problems with the consultants, they all explain what is unclear.
They don't accept dollars themselves , what do they sell? A couple of months ago I bought dollars here, now I decided to change them, they started to glow) miracles) they no longer shone in another nearby branch of Belarusbank))) Exactly miracles
This is something! There are a lot of people, there are a lot of cashiers, but only one of several booths can serve, as the last time one young man took the rap for the whole gang of girls who were allegedly busy for us visitors with something incomprehensible...What is strange is that people who come after me, for some reason, suddenly turned out to be earlier. Let's say with a different letter on the ticket of the electronic queue, but the time is much later than me. What kind of rotation is this?
One lady of serious age, at the entrance. I suspect that she's been on her feet all day, what is she? Did you do something wrong? provides assistance to those who have decided to pay for themselves, but do not know what and where to poke at these devices...Who invented this theater of the absurd?When visitors are sitting in the center of the hall like in a movie theater and watching all this nonsense? I waited 40 minutes for my turn to exchange currency and replenish the card, in the morning at 10 o'clock, when almost everyone is at work. And there were still about 10 visitors. Comrades. When should I come to you? I sympathized with the cashier and thanked him for his quick work, it was a pity to look at him. I realized that he could not complain - he would be fired...Take an example from Russia, there are 5-10 devices at the entrance and the same number of assistants - young youths who are practicing, and who are hourly, help the elderly learn the basics.Therefore, the branches are serviced instantly, there is no slavish feeling that the cashier gives you your own money...Managers, send a mystery shopper or, finally, come out of the office yourself and see what you are driving people to! And this is a pandemic! Honestly, it hurts! I think it's not just me.
I have never seen a slower bank. It is necessary to pay taxes through the cash register in a few days, or better yet, in a week. Through terminals, money takes just as long to arrive on the card.
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Светлана
Level 11 Local Expert
August 27, 2023
One of the advantages is an electronic queue. Somehow they refused to change the euro, allegedly water got on the banknotes. (And what?)In another branch of Belarusbank, they changed it without any problems or questions.
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Алекс Алекс
Level 8 Local Expert
March 31, 2023
I was applying for a regular salary card, but the impression was that I was applying for a space flight.
It's a shame, not a bank, it's 2023 and the bank still lives in the distant past.
There is always a queue, the work is not organized. if the payment date is 1 cash register. The most terrible branch of Belarusbank in Belarus, I think.
We replenished the phone account in the info kiosk on Russiyanova 7, incorrectly entered the number. A receipt was needed to transfer money to the required number. The receipt came out of the terminal empty. We contacted the call center. They said in order for you to receive a check, you need to write an application, pay 15 rubles, and get a check, which we should have received by law.
There are a lot of cash registers but little use. There are always long queues there. There is no good administrator to properly distribute the work and not create such a crowd of people. And you can't go in with a stroller at all...
In general, Belarusbank pleases with its service, regardless of where the bank's branch is located. However, for some reason they don't give me a loan, but I like to pay for what I don't want and so on.
Electronic queue, ends on the street at the end of the month) there are several terminals for self-payment, one for accepting cash. They give out a loan, they give out a pension, they insure cars.
...there are very long queues, but the staff is attentive, they will always help and prompt.
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Андрей
Level 19 Local Expert
September 18, 2019
BelorussiaBank has started charging a commission for the usual operations. And it would be nice if they could be duplicated in the payment terminal, but no... Arrogance and lack of technology slow down the service at the point, which causes wild queues.