We were in this bank on 06/21. Friday, quietly, calmly. There are questions about the work of the staff.The girl who was contacted by e-mail.I was constantly consulting, I got the impression that I didn't know what to do. In the ticket booth, the procedure that we had to do took about 20 minutes, the person at the age was not comfortable and it was hard to stand all this time...only after the request, the employee brought a chair.
The slowest service I've ever seen. Out of eight or ten jobs, only four are served! And this is during rush hour! Each window has its own operation. If someone has a long-term operation, the rest will wait a long time. The way to the other window is closed to them. It doesn't matter if you have to wait five minutes, half an hour, forty minutes or an hour... I have always believed that it would be wiser to abandon the electronic queue, but to make sure that any operation can be performed in absolutely any window. And so that all windows work at once. That would be quick! But no! I rarely come here, but even if I look in out of desperation, I prepare to wait for half an hour. Every minute an advertisement in the bank offers to serve itself remotely.... I got the impression that the bank is deliberately doing everything so that people switch to Internet, mobile banking and similar technologies, but just do not come to the bank. Although this is a direct violation of the customer's right to choose a convenient payment method. Including the payment for the mobile phone, which the bank refused. And they also didn't want to serve me today. I was dizzy, and I warned the girl at the checkout that I would lower the mask on my face because I couldn't breathe. The response was: "Put on a mask, otherwise we will be punished!". To all my objections that I didn't have enough air and was about to fall, the answer was heard: "Pull on the mask." I turned around and left. In general, 1) VERY slow service, 2) too intrusive "reminder" that you can use an infobox or mobile banking, 3) ultimatums: "Either a mask, or go away".... To remote devices where you will serve yourself))) I estimate, of course, by one.
Finally, it was refitted and reconstructed.....now it is a modern branch of the bank. I went in five times after opening..... I was not inside for more than 10 minutes (everything became much faster)
Queues, often few windows that work, changed the currency, gave change in currency, the next day the same bill that they gave themselves refused to accept, because it turned out to be washed. The staff is normal, their boss is not