Nothing good can be said. I got negative emotions. I visited the department in a word, I visited, the windows are closed, do what you want, no one accepts, services are not provided. The desire was only, as they say, to write a review in the book of comments and suggestions, but you can't take that either because there is no one to provide it to.
Everything is normal! The only thing is that there is no intimacy effect
Communicating through the window with a specialist, the whole department hears you
Consider this!
Pay to exchange - yes!
To resolve the issue, to consult? - No!