A wonderful branch of the bank. The staff has a high degree of customer orientation, friendly and qualified staff. Special thanks to Ekaterina and Julia for their responsiveness!
The best branch of the bank. Customer focus is on top! The staff is friendly and professional! Ekaterina and Julia - you are professionals with a capital letter!
Good bank branch, air conditioning, no queues. I would like to thank Marina Titovets for her responsiveness and kindness. An excellent specialist, helped to open an account, arrange insurance, advised on deposits. Good luck and success.
A good department! An ATM on the street that is terribly stupid with accepting bills, and it is very hard to see from the sun what needs to be fixed on the monitor!
I wanted to express my gratitude to the young guy at the consultant's desk, the guy is very young, but he did not lose his head and helped me order a card in the application, if not for him, he would have waited 2-3 hours)))
polite consultants, short waiting times and small queues are a dream!!if there are few people, you can always sit on comfortable mini sofas.
I think it is the best bank for Kosmonavtov and Yesenin Streets.💝
I would like to express my gratitude to Irena Leonovna for very polite and attentive customer service
And to all employees of this department
See original · Русский
3
1
Show business's response
Moonspell
Level 14 Local Expert
March 25
It's a pretty good department. I've been here a couple of times, so maybe I was lucky, but there were no queues. Electronic queue. ATM machine. Information kiosk. Consultant. Neat and clean
The employees are smiling and professional. Clean/warm. There are a lot of people, but it's more the specifics of the location. It works on Saturday! There are 2 cash-ins inside.
It's January now, it's not possible to approach the bank normally: all hiking is in ice (or puddles when the ice melts). I, a cripple on crutches, risking falling and not getting up without help, somehow made my way along the wall of the house to the bank. The bank employee listened to me without enthusiasm with standard excuses. And the cart is still there - they don't give a damn about my remark. Did you guys get fucked up there? PEOPLE COME to you!!! Not skaters. Your bank will be impoverished if you invite someone from the side, at least from the same housing office that is not far from you - they will be happy to clean your approaches for a portrait of Hamilton on paper with watermarks. I remind you:
Point one: THE CUSTOMER IS ALWAYS RIGHT
Point two: IF THE CLIENT IS WRONG, SEE POINT ONE.
In general, it's terrible. Taking care of people at the highest level.
In terms of the quality of customer service, it lags far behind other companies operating in the country. It is advisable to have more terminals and an ATM in the branches, constant queues, especially if you need to make a cash payment
This is a regular branch of Belarusbank. Not all windows work. One of the information kiosks was also not functioning. And in another, classic(!), the man probably made international payments to the MFB. I.e., for a very long time and very slowly. And the girl in the audience was clearly in no hurry to help him.
As a result, a simple operation to transfer money to the card took much longer and through the window of the cash register, rather than the kiosk...
Everything is fine, but when you get a pension you have to wait a long time.You wait for the specialist until she releases the client, who draws up a contract or some other documents.I think you can get a pension at the cash register - it's convenient and fast.The staff is all competent, respectful, I give everyone 5.Thanks!!!!
I took a deposit of $ 1000, $ 300 turned out to be damaged (I found out this already when I handed over currency in other banks), it's complete bestiality to slip money to my clients, with which then I have to run to look for where they will be accepted.
Sometimes you can get in line, see the workload of this department in the rating. And so, good staff, you can pick up the card in any window without wasting time on a specialist.
Terribly slow, constant queues, one-star service too…
See original · Русский
4
О
Ольга Евсиевич
Level 7 Local Expert
August 21, 2023
There are clearly not enough workers, there is a long wait in line. And the terminal on the street is the last century! He thinks for half an hour, and on a sunny day you can't see what's written on the screen, he's completely pale!
I came to change my last name, the operator asked me several times what I wanted. I wanted to change the data in connection with the name change. When she figured out what needed to be done, she did. To the question about online banking, about the further use of cards, whether it is necessary to change data, change cards, there was one answer, it will probably work, it will probably pick up on its own. As a result, the cards cannot be used on the Internet, as explained, we cannot comment on the actions of the bank's employees. As a result, you need to go to the bank, stand in queues there again, because the employees don't know anything, only probably. Train your employees already so that they can confidently do their job.
Sometimes there is a full house in queues, but it is tolerable. The main "+" branch is open on Saturday, when the rest of the banks in the district are not
After reconstruction (spring 2020), it is one of the best branches of the network. Of the disadvantages, only the long queues peculiar to all bank branches.
Very slow service, half of the ticket offices are closed, and employees walk around the hall instead of receiving customers who are expected a lot, I waited 40 minutes and left, because some customers wait 5-10 minutes and they are called, and some came even earlier than me and also waited when I left.A very strange and wrong approach to clients.